Canberra Mower Centre - An Informed Shopper's Guide

Why You Should Visit

• Knowledgeable Staff: You'll find staff with real knowledge about the equipment, who can offer personable service. They know their stuff, and they are not afraid to give it to you straight, no "bull."
• Expertise in Husqvarna: The location offers a selection of Husqvarna mowers, including cordless models. They are a Husqvarna dealer.
• Excellent Customer Service: Shoppers can expect customer service that is second to none, and even "awesome." Many customers have become customers for life due to the service.
• Quality Products: The location carries top-quality products, including Husqvarna mowers, strimmers, and leaf blowers.
• Helpful Repairs and Parts: You can get parts for older mowers (even models from the 1980s), and they may even fit them for you on the spot. Repair services are available, with mechanics like Lenny offering affordable and thoughtful solutions.
• Competitive Pricing: The business offers both good prices and specific features, potentially having the right machine at the best price.
• Quick Turnaround for Repairs: Quick turnaround on mower repairs can be expected.
• Specific Examples of Positive Interactions: You'll find examples of staff going above and beyond, like locating and fitting a pull start retract spring. Others, like Lenny, can find affordable solutions for complex repairs.

Why You Might Consider Alternatives

• Potential Issues with Mechanical Services: Be aware that some customers have reported significant issues with mechanical services, including extended wait times for parts and repairs.
• Parts Order Delays: Shoppers should be aware that parts orders may take longer than promised. Some orders were told they'd take one week, but took three or more.
• Communication Problems: You might experience communication breakdowns. Customers have had difficulty getting updates on the status of repairs or parts orders.
• Quality of Repair Work Concerns: Some customers have reported significant problems with repair quality, including the return of a damaged lawnmower with replaced parts.
• Inconsistent Service Standards: While some customers praise the service, others have reported issues such as incorrect parts being ordered and the lack of a time frame for repairs.
• Potential for Pushy Sales: Be aware that there might be a sales pitch about your mower's age and potential need for replacement.
• Damage Issues: Customers have reported receiving damaged equipment that was not addressed by staff.