Sports Direct Shopping Guide

Why You Should Visit

• Helpful Staff: You'll find instances of positive customer service. Keeva, for example, was known for being helpful, finding the right size, and informing customers about special offers, leading to a delightful shopping experience.
• Wide Selection: The location offers a variety of sportswear, which has attracted shoppers for years, accumulating substantial spending on family sportswear.
• Collection of Items: Shoppers can expect a wide range of items available for purchase.
• Availability of Some Brands: You'll find items from brands like Lacoste, Adidas and Nike.

Why You Might Consider Alternatives

• Inconsistent Pricing: Be aware that discrepancies between advertised and charged prices are a frequent problem. You might encounter items marked at a lower price on tags but charged at a higher rate at the till. Managers may offer a partial discount instead of honoring the advertised price, and they may not apologize for the error.
• Rude Staff: Expect potential encounters with unhelpful or rude staff members, particularly in the shoe department. Specifically, a floor manager in the shoe section has been described as rude, throwing shoes, and showing a general lack of interest in assisting customers. Some staff members may be dismissive of requests and unhelpful.
• Poor Service and Advice: You may experience delays in getting assistance, especially in the shoe department, leading to a frustrating experience with getting the right size shoes. Advice from staff is not always the best.
• Faulty Products and Warranty Issues: You might encounter issues with product quality, particularly with shoes. Be aware that there might be no warranty offered, as the manageress may state a lack of returns or changes for faulty shoes, even with a receipt.
• Problems with Returns and Collections: There is an unfavorable online store operation, as some may have to pay to collect items at the shop and a fee to return them. The shop does not accept direct returns.
• Inconsistent Pricing: Look out for potential pricing discrepancies between the price on the product and the price at the till. You may encounter a situation where you're charged more than the tag says, and the staff may not apologize or rectify the mistake.
• Unprofessional Management: The manageress has been described as rude and unprofessional when handling customer issues.
• Limited Hours of Operation: The business's closing hours may not be reliable, potentially locking the door before the advertised closing time.
• Credit Note Instead of Refund: Be prepared to receive a credit note instead of a full refund when pointing out price discrepancies.
• Sale Prices: Beware of "sale" prices; the final cost may differ from what's advertised.
• Pricing of Items: Be aware that sale prices might still be high.