M.D. O'Shea's: A Shopper's Perspective

Why You Should Visit

• Extensive Product Range: You'll find this location offers a vast selection catering to a variety of needs, including DIY projects, home improvement, building, and gardening. Expect to browse items like plumbing supplies, kitchenware, fireplaces, paint, doors, floors, and light bulbs. You might even find tools, bathroom fixtures, and appliances like stoves and grills.
• Knowledgeable and Helpful Staff: Shoppers can expect friendly and reliable assistance from staff members. Many reviewers specifically highlight their knowledge and willingness to help, suggesting they can answer most questions you may have about their products.
• Exceptional Customer Service:
  • Personalized Attention: Staff are reported to go above and beyond, even proactively contacting customers about issues like address problems on the website.
  • Problem Solving: Instances of staff helping with specific issues, like finding stove glass, by checking stock and providing service recommendations have been noted.
  • Responsiveness: The team has been reported to be quick to respond to online inquiries and resolve issues promptly.
  • Support and Communication: Staff have shown to offer helpful advice, follow up on orders, and communicate throughout the purchasing and delivery process.
• Convenient Services:
  • Fast Delivery: The location offers quick delivery, with one report of an order arriving in two days. Free delivery is also offered in certain areas.
  • Online Ordering and Pickup: The shop offers the convenience of online ordering with pick-up options, potentially for those with friends available for pick up.
• Positive Experience: Many reviewers have reported positive experiences with staff including Beverley, Laura, Donagh, Eric, and Ciaran.
• Well-Stocked Store: The store generally offers a wide variety of items.

Why You Might Consider Alternatives

• Price Considerations: Be aware that some shoppers have observed that prices might be a little high compared to competitors like Screwfix.
• Website Issues: Some users have experienced issues with online ordering due to address complications.
• Potential Customer Service Issues: There have been reports of negative experiences, such as problems with delivery and assembly, and lack of communication in resolving issues.
• Lack of In-Store Navigation: Be aware that the store might not have a clear map or app to easily locate items.