ISE Forest & Garden Equipment - Shopping Guide

Why You Should Visit

• Exceptional Customer Service: You'll find a team that often goes above and beyond. Expect helpfulness and a willingness to assist, even after the purchase.
• Knowledgeable Staff: The staff, like Ollie, are often described as very knowledgeable. They can offer tailored advice on products, especially with brands like Stihl.
• Prompt and Rapid Delivery: The location excels at fulfilling orders quickly. Shoppers can expect same-day or next-day delivery for items like boat engines or lawnmower parts.
• Accommodating Service: The team seems eager to assist. They’ll go out of their way to fulfill your needs, even with urgent requests.
• Online Ordering is Straightforward: If you can't visit in person, the online ordering system works well. They'll even call to confirm availability.
• Post-Purchase Support: You can anticipate strong after-sales service. They are responsive to inquiries, offer advice, and may even arrange for on-site assistance.
• Wide Product Range: The location offers a variety of lawnmowers (including ride-on mowers, petrol lawn scarifiers, and Honda models) and garden tools such as chainsaws and wood chippers. They also have items like boat engines and garden trucks.
• Quality Products: Expect to receive quality items that are well packaged and at reasonable prices.
• Positive Delivery Experiences: The delivery team, including the delivery man heading to Kerry, is often praised for being helpful and friendly.
• Value for Community Groups: They are willing to accommodate community groups, as seen in demonstrations.

Why You Might Consider Alternatives

• Inconsistent In-Store Experience: Be aware that not all in-store experiences are positive. One shopper found a staff member completely disengaged and uninterested in making a sale.
• Delivery Times and Flexibility: You might face issues if you have specific delivery time requirements. If your preferred delivery time isn't available, it could lead to delays.
• Limited Personal Engagement: While some staff are great, others may not offer the personalized attention you'd expect when buying a lawnmower or chainsaw.
• In-Store Sales Assistance Variability: You may need to approach staff for assistance, suggesting they might not be proactive in offering help.