Shopping Guide: Coughlan Garden Equipment
Coughlans: Your Shopping Guide
Why You Should Visit
- For Expert Advice and Consultation: You'll find staff, particularly Cathal, known for offering thorough advice and answering questions. Shoppers report feeling confident in their purchases after receiving detailed explanations, especially regarding ride-on lawn mowers and other equipment.
- Excellent Pre- and Post-Sale Service: The location offers outstanding service. Cathal is praised for being patient and providing clear instructions. The team readily assists with any teething issues or problems, ensuring customer satisfaction. After-sale support for equipment, like automowers, is noted positively.
- Helpful Staff: The staff are consistently described as helpful. You can expect a positive interaction, particularly with staff like Cathal and Josie, who are noted for resolving issues to customer satisfaction.
- Competitive Pricing on Specific Items: The location offers competitive prices. Shoppers have found great bargains on specific items, like chainsaw oil (4 Liters for €13) and chainsaw chains (14-inch Oregon chain for €20). It's worth comparing prices, as you might find these items to be the cheapest.
- Wide Range of Products: You'll find tools, mowers, go-karts and other garden equipment. The store carries a variety of products, including Husqvarna and Berg go-karts, ride-on mowers, and related parts.
- Fast, Efficient Service (Sometimes): You can expect efficient service, especially when purchasing equipment. Purchases are handled professionally, with staff ensuring customer needs are met.
- Problem Resolution: In cases of issues, such as delivery errors, you can expect staff to take ownership and resolve the issues to the customer's satisfaction.
Why You Might Consider Alternatives
- Potentially Overpriced Items: Be aware that pricing can be a concern. For certain items, such as service kits, the price might be considerably higher than at other stores. You'll want to shop around to ensure you're getting a fair deal.
- Inconsistent Pricing: You could encounter inconsistency with pricing. In one instance, the price of an O-ring varied when different staff members were consulted, suggesting potential markups.
- Poor After-Sales Service (Sometimes): Be aware that after-sales service can be an issue. Some customers report poor after-sales support, especially for equipment repairs, leading to potential frustration.
- Potential for Poor Service/Parts Availability: You might face issues getting equipment serviced or repaired promptly. In some instances, getting parts for a strimmer proved difficult, or the staff reported that parts were unavailable.
- Unwelcoming Experiences: Some customers have reported negative interactions with staff, particularly if they're just looking for a small part. You might not be greeted with a welcoming attitude.
- Service Kits: Be aware that, in some instances, items have been found in a disheveled state and at a high cost.
