Shopping Guide: Douglas Forest & Garden | DFG
Douglas Forest & Garden: Your Shopping Guide
Why You Should Visit
- Knowledgeable and Helpful Staff: You'll find staff members are consistently praised for their expertise. Several reviewers specifically mention individuals like Greg, Kieran, and Chris, highlighting their ability to offer sound advice and help customers find the right products.
- Wide Product Selection: The location offers a vast array of items. Shoppers can expect to find everything from gardening tools to hot tubs, and power/battery tools, oils, and pools / chemicals. They also carry Stihl equipment, including lawnmowers and chainsaws, and sell items like SIP chainsaw boots.
- Excellent Customer Service: You'll experience a commitment to customer satisfaction. Staff are reported to be polite, welcoming, and willing to go the extra mile. Many reviewers praise the after-sales support. You can expect assistance with product selection, troubleshooting issues, and even sourcing replacement parts, as shown by Greg's assistance with a trampoline.
- Online Ordering: You can place orders online with excellent service. One reviewer mentioned ordering on a Monday and receiving the goods the following morning.
- Competitive Pricing and Quality: Shoppers can expect good prices and high-quality products. One review mentioned finding SIP chainsaw boots at a "good price & good quality."
- They will follow up: If items are not in stock, they will phone you when they come into stock again.
Why You Might Consider Alternatives
- Inconsistent Repair Services: Be aware that the repair service may not always be reliable. One reviewer was told their petrol strimmer couldn't be fixed and later repaired it themselves.
- Potential for Misdiagnosis: You may experience issues where a problem with a product is misdiagnosed. One reviewer experienced a problem with a chainsaw that Kieran stated was the incorrect oil mix but was later fixed by Atkins with a spark plug replacement.
