Atkins Garden World: Your Shopping Guide

Based on a compilation of experiences, here’s what you can expect when visiting Atkins Garden World, and what you might want to consider before you go.

Why You Should Visit

• For a Wide Selection of Garden Essentials: You'll find a vast array of gardening supplies. The location offers a "huge range" of gardening machinery and a "good selection of plants and vegetables" to purchase. They also stock high-quality tools, power tools, and garden ornaments.
• For Excellent After-Sales Service: Shoppers can expect dedicated after-sales support. Even years after a purchase, as demonstrated by the experience with a water feature, they're willing to assist with repairs or replacements. Declan, for example, followed up with a supplier for a customer even after a decade.
• For a Convenient Online Shopping Experience: The business offers online ordering with efficient delivery. Expect quick delivery times, like the two-day turnaround mentioned in one review. Furthermore, you can anticipate prompt and efficient handling of any issues by staff such as Cornelia.
• For Expert Assistance with Husqvarna Automowers: The location offers specialized service for Husqvarna Automowers. They have staff, like Darren, who can quickly diagnose and resolve complex issues. One customer found their mower working perfectly after a service call.
• For a Pleasant Cafe Experience: The location features a well-regarded cafe. You'll find a "good selection" of breakfast and lunch items, including pastries, cakes, and GF options. Staff members, such as Sophie, create a welcoming atmosphere. The outdoor seating area is also brilliant.
• For Knowledgeable and Helpful Staff: The staff is generally very helpful. You'll likely encounter staff, like Sheila, who are obliging, knowledgeable, and courteous.
• For Meeting Friends: The cafe is a nice place to meet up with friends.
• For Helpful Staff: There are helpful staff, like John and Bruce who are quick to respond.
• To buy grass seed: The location has different types of grass seed.
• For a good experience overall: The garden center is fantastic. The staff are very helpful.

Why You Might Consider Alternatives

• Potential Issues with Secondhand Purchases: Be aware that purchasing used equipment can have risks. One customer experienced significant issues with a secondhand lawnmower purchased from the Fermoy location. They encountered problems with a salesperson who misrepresented the machine's condition, and after-sales support from management was unsatisfactory.
• Inconsistent Customer Service with New Goods: While some experiences are positive, be aware that the customer service can be inconsistent, as evidenced by a negative interaction with a broken greenhouse. They may only act as a reseller and not provide adequate support.
• Lack of Responsibility for Staff Actions: Be aware that Atkins of Fermoy may not be held responsible for their staff's actions, even if those actions involve a significant financial loss. One customer's experience involved a dishonest salesperson and lack of assistance from management.
• Potential for Delays with Resolving Issues: The experience of one customer suggests it can take time to resolve problems. Be prepared for potentially delayed resolutions, as the initial response to the broken glass in the greenhouse wasn't ideal.
• Limited Support on Specific Products: If you have a specific product that needs repair or replacement, you may run into difficulties. One customer found it difficult to obtain parts or any help in regards to their machine.