Hinterland Mowers: An Informed Shopper's Guide

Based on my experiences and the feedback from other shoppers, here’s what you can expect when visiting Hinterland Mowers.

Why You Should Visit

You'll find Hinterland Mowers a valuable resource if you're in the market for garden maintenance equipment. Here’s why:

• Extensive Product Knowledge: Shoppers can expect the staff to be knowledgeable about the products. For example, in the Nerang store, staff provided detailed information about the pros and cons of different chainsaw models within a specific price range ($500-$1000). You'll find staff can offer advice tailored to your needs.
• Strong Customer Service: The location offers outstanding customer service. Shoppers have praised the team for being friendly, helpful, and professional. They'll go the extra mile, such as assisting with generator supply during emergencies or even carrying your purchase to your vehicle.
• Product Expertise & Demonstrations: If you need demonstrations, James, in sales brought a ride-on mower to a shopper’s steep block to demonstrate it's functionality.
• Quality After-Sale Service: You'll experience exceptional after-sale service. One shopper highlighted the ease of use of their purchased mower and the excellent after-sale support.
• Efficient Servicing: The location provides service for petrol equipment. Despite being a busy shop, they are able to accomodate requests. One shopper had their ride-on mower blades replaced the next day, despite being fully booked. You can also get your equipment serviced, such as chain saws, and they come back looking exceptionally clean.
• Repair and Warranty Support: The location supports warranty claims. They have also gone to great lengths to fight for customers on warranty claims, even six months out of warranty, and have been successful in having both parts and workmanship covered.
• Convenience and Availability: During emergencies, the shop makes an effort to stock essential items like generators. They’ll make arrangements for stock to be delivered and call customers when new stock arrives.
• Wide Range of Products: The location offers a huge variety of yard maintenance items, including accessories for tree chopping and lawn mowing, and sells generators.
• Genuine Deals: Shoppers can expect genuine advice and solid deals, especially if dealing with staff like Jake.

Why You Might Consider Alternatives

While Hinterland Mowers has many strengths, be aware of the following before your visit:

• Inconsistent Staff Experiences: While many shoppers have praised the staff, experiences can vary. One shopper encountered a less helpful and even arrogant sales agent who didn’t provide adequate product information. This inconsistency should be considered.
• Potential Wait Times for Servicing: Be aware that during peak season, expect a wait time of 4 to 6 weeks for servicing. Booking in advance is advisable.