Shopping Guide: Whiterock Landscaping Supplies

Why You Should Visit

• Competitive Pricing: Shoppers can expect to find some of the best prices available.
• Quality Products (Sometimes): You'll find the Garden Mix advertised on the website to be of excellent quality.
• Wide Selection: The location offers a great selection of landscape materials and accessories. They seem to have everything you'd need for a backyard project, including gravel, garden soil, and potentially sod.
• Fast Delivery: Many reviewers have praised the company's fast delivery service. One customer specifically mentions next-day delivery.
• Helpful Staff (Generally): You'll find the staff is generally considered to be nice, knowledgeable, and helpful, particularly for those new to landscaping. The staff will work with you to get what you need.
• Excellent Customer Service (Sometimes): Some customers have reported excellent customer service, including quick problem resolution regarding delivery fees.
• Good for DIY Projects: If you’re hauling materials yourself, it seems the company is set up for pickups. Many reviewers have picked up materials individually in their truck.
• Material Quantities: Customers haven't felt shorted on materials.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that experiences vary. Some customers have reported excellent customer service, while others have had terrible experiences, including rude phone interactions and non-responsive staff after issues arose. There have been complaints about a lack of follow-up on complaints, and unresponsive emails.
• Material Quality Concerns: The quality of some materials (like road crush, fill sand, and black dirt) has been reported to be compromised. Some reviewers suggest spending more elsewhere for better quality. Be aware that some lava rock may contain debris.
• Inconsistent Product Accuracy: If ordering specific colors or types of material, there is a risk of receiving the wrong product. Some customers have received a completely different color than what was ordered and have been unable to exchange or return it.
• Pricing Discrepancies: You may want to compare prices before purchasing. One customer found that round rock was priced three times higher than a competitor's.
• Unprofessional Phone Interactions: The phone service can be unreliable. Some customers have reported strange phone interactions, including non-responsiveness and being hung up on.
• Delivery Issues: One customer experienced having sod given to someone else, despite having a confirmed pickup time.
• Communication Issues: Some customers have had difficulty getting information, describing it as "drawing blood from a stone".