Burnco Landscape Centre - A Shopper's Guide

Why You Should Visit

• Friendly and Helpful Staff: You'll find the staff, particularly the women working on weekends, to be awesome, helpful, and friendly. Expect pleasant interactions and a willingness to assist.
• Convenient Online Ordering and Delivery: The location offers a user-friendly online ordering system, including a calculator to estimate material needs. Delivery is quick, even during busy periods like the May long weekend, and drivers are described as friendly and cheerful. You can request the placement of Big Bags.
• Wide Selection of Products: The location offers a good selection of landscape products. You'll find specific items like birch firewood at the WEST END location, which are priced at $30 for enough wood for a minimum of 5 fires.
• Competitive Pricing: Shoppers can expect competitive pricing for their landscaping needs.
• Excellent Customer Service: You can anticipate great customer service. Several reviewers mention staff going out of their way to help, and issues are resolved promptly. In one instance, a customer shorted on mulch yardage had the issue rectified.
• Convenient Big Bags: The location offers Big Bags, which are delivered and placed exactly where requested. This method beats dumping loose material.
• Tidy Yard: The yard is described as being tidy.
• Free Coffee: You can expect free quality Keurig coffee at the location.

Why You Might Consider Alternatives

• Inconsistent Product Quality: Be aware that the quality of topsoil can be inconsistent. Several reviewers reported issues with the topsoil containing large clumps of clay and hard-packed dirt, rendering it unusable. One review specifically mentioned a "clay loam" that was not screened.
• Potential for Contamination: Although the location attempted to rectify a situation by providing replacement topsoil, the second delivery contained pea gravel.
• Incorrect Hours: Be aware that Google hours might be inaccurate; one review reported finding the location closed on a Sunday morning.
• Missing Signage: Some bins may lack signage, potentially making it harder to find specific products.
• Inconsistent Return Policy Enforcement: Although a staff member confirmed a return would be accepted, it was later denied after the customer's truck had been unloaded. This lack of consistency is frustrating.
• Product Issues: Be aware that you might encounter large clumps in topsoil, including "Canadian football sized clumps." This may require additional work before installation.
• Product availability at different locations: Note that birch firewood is found at the WEST END location.