Shopping Guide: B&Q Cork

B&Q Shopping Guide

B&Q - A Shopper's Guide

Why You Should Visit

  • Wide Selection: You'll find a large store with a broad range of DIY and home building materials, along with a great gardening section and decorative items.
  • Product Availability: Shoppers can expect readily available DIY, decorating, and gardening supplies.
  • Excellent Product Value: The location offers cement at very good value.
  • Helpful Staff: If you are unsure where to find a product or need assistance with a project, the staff are happy to help when available. Some staff members are particularly helpful and knowledgeable. One staff member, Pat, at customer service was praised for his relaxed and helpful demeanor.
  • Well-Maintained Store: The store is reported to be kept in very good condition.
  • Kitchen Planning: For those looking for kitchen supplies, the location offers excellent service from a professional planner.
  • Easy to Find Items: The store layout is described as well-organized, making it easy to find what you need.

Why You Might Consider Alternatives

  • Online Ordering Issues: Be aware that online orders are frequently late, especially if ordered for delivery.
  • Delivery Problems: Delivery is only on Mondays and Wednesdays.
  • Online Customer Service: Customer service for online orders is reportedly useless, and the Dublin hub may result in long wait times and dropped calls.
  • Stock Levels: Some reports indicate that shelves can be empty, especially for basic items, wood dyes/stains, tools, and timber.
  • Limited Selection: You might find a poor selection of paints and tool accessories.
  • Customer Service: Some experiences indicate rude and disrespectful employees. Staff members have been reported as unhelpful or abruptly walking away.
  • Unprofessional Conduct: Security has been reported to follow customers around the store.
  • Online Order Cancellations: Some shoppers have experienced canceled orders without communication.
  • Delivery Delays: Some customers waited for several weeks for items to arrive.
  • Returns Issues: Some customers have had issues with returns.
  • Staff Knowledge: Staff may not be knowledgeable about the product isles to help the customers.
  • Poor Stock Management: Empty shelves and lack of selection.
  • In-Store Experience: Several reviews reflect negative customer experiences.
  • Potential for Negative Interactions: Some customers report feeling like they were being a bother to the staff.
  • Dog Policy: This particular location does not welcome dogs, which could be a dealbreaker for some shoppers.
  • Irrelevant Announcements: In-store announcements have been criticized for including information irrelevant to customers (e.g., LGBT).