Home & Garden RONA / Toronto Stockyards

Shopping Guide for RONA - Toronto Stockyards

Why You Should Visit

• Thriving Plant Section: You'll find a colorful array of plants, perfect for brightening up patios and balconies. There's a good selection of seasonal options.
• Pro Program Benefits: If you're a Pro member, you can take advantage of discounts. One shopper noted a 5% discount and $30 off a shipment.
• Helpful Staff (in some cases): Some staff members, like Marcelle, are praised for their assistance, providing guidance, helping choose items, opening accounts, and arranging shipments.
• Great Selection: The location offers a big selection of materials, particularly for cabinet making, and is considered to have a better selection than a certain competitor across the street.
• Easy Returns and Exchanges: Shoppers can expect a straightforward process for returning or exchanging items.
• Generally Helpful Staff: In some instances, the staff actively tries to help and engage with shoppers.
• Convenient Shopping: Some visitors report quick and efficient shopping experiences, getting in and out with exactly what they needed in as little as 20 minutes.
• Clearance Section: Don't forget to check the clearance section for in-store specials and discounted items.
• Credit Card Benefit: Consider applying for the RONA credit card to receive a one-time 10% discount in the form of a gift card.

Why You Might Consider Alternatives

• Poor Delivery Experiences: Be aware that delivery services can be unreliable. There have been reports of deliveries being significantly delayed (up to 6 hours), left on the sidewalk, and high delivery fees compared to competitors.
• Low-Quality Lumber: Some shoppers received lumber of very low quality that was unusable.
• Inconsistent Online Order Fulfillment: You may encounter issues with online orders. Orders have been reported as not being ready on time, with missing items, or incorrect items picked. There have been multiple incidents of this occurring.
• Inefficient Order Pickup: Picking up online orders can be time-consuming, sometimes taking an hour and a half. Staff can be slow to use the computer systems.
• Long Wait Times: The store can be understaffed, especially on weekends, leading to wait times for assistance.
• Inventory Location Challenges: If you need items stored on high shelves, you might have to wait for staff qualified to operate a forklift.
• Unresponsive Customer Service: Attempts to contact the store by phone may be unsuccessful, with unanswered calls and unreturned messages.
• Defective Products: Some shoppers have received defective products, like appliances, and faced significant difficulties in getting them resolved, often requiring multiple trips to the store.
• Order Cancellation Issues: Online orders can be unexpectedly canceled, even after agreeing to wait for a delayed item. Communication breakdowns can also contribute to cancellations.
• Communication and Service Issues: Expect inconsistent levels of service and communication, including staff socializing instead of assisting customers, being stern, and not keeping the customer informed.
• Receipts and Returns: Inconsistent service is shown where a receipt could not be printed upon request and was received via email after 15 minutes.
• Potentially Used Products: There are reports of receiving items that appear used, missing parts, and lacking warranty cards when purchasing new products.
• Order Cancellation after One Missed Call: One shopper noted their oven was cancelled after one missed call.