Wickes Newcastle

Shopping Guide

Why You Should Visit

• Wide Product Selection: You'll find a vast inventory, covering building materials, home and office maintenance fixtures, and everything else you could need.
• Helpful and Knowledgeable Staff: Shoppers can expect a generally positive experience with staff, particularly those who excel in customer service. For example, Leen provided exceptional assistance to a shopper using a crutch. Chelsie Broady and Tracey also come highly recommended for their helpfulness.
• Customer-Friendly Environment: The location offers a clean and welcoming atmosphere. Additionally, dogs are allowed inside the store.
• Excellent Service for Material and Tools: If you need tools or materials this is a great place to find them with excellent staffing and management.
• Kitchen Design Services: If you're in the market for a new kitchen, you can find helpful staff like Jacqueline who can provide design layouts and assist in the purchase process. You should expect excellent service for kitchen purchases.
• Convenient Services: The location offers delivery services, with drivers like Alan who are known for their helpfulness.
• Clear Pricing: You'll notice that prices are displayed on the shelves, even though the kitchen displays may not be individually priced.

Why You Might Consider Alternatives

• Kitchen Installation Issues: Be aware that the kitchen installation process can be problematic. Some shoppers have reported significant delays, damaged parts, and incomplete installations, leading to dissatisfaction.
• Poor Customer Service: Unfortunately, your experience may vary depending on who you interact with. Some staff members may not provide assistance, especially in locating items. Instances of rude behavior, including hanging up on customers, have been reported.
• Inconsistent Helpfulness: While many staff members are praised, others may not offer assistance. Some shoppers have reported being asked to find items themselves.
• Potential for Out-of-Stock Items: There's a possibility of items being out of stock, potentially leading to delays, as experienced by one customer with tile purchases.
• Payment Line Issues: You might encounter long wait times at checkout, potentially causing shoppers to abandon their purchases.
• Delivery Issues: Although Alan the driver offers fantastic service, there could be potential issues with delivery. Delays have been reported for certain items.
• Management Issues: Some reports show an issue with management. An incident involving a discarded trolley shows there is a potential for a lack of customer care.