Shopping Guide: EZ Living Furniture Superstore of the South East - Kilkenny
EZ Living Shopping Guide
Why You Should Visit
- Friendly and Helpful Staff: You'll find staff members like Benny, Niamh, Aliakbar Shah, Paula, and others are praised for their assistance. They are known to be very helpful and make you feel confident with your purchases.
- Personalized Service: Benny, the store manager, is known to give ample time to customers, offering detailed explanations of materials and suggesting what best suits your needs, taking up to 1.5 hours with you.
- Wide Selection: The stores offer a wide selection of furniture and other products, with many shoppers finding ample choice.
- Quality Furniture: Many reviews highlight a satisfaction with the furniture and its comfort, specifically mentioning sofas and armchairs.
- Excellent Service with Orders: Customers have reported efficient and helpful service with bedroom furniture orders. This includes holding furniture until you're ready for delivery and arranging efficient delivery and assembly.
- Value for Money: There are comments on 'stylish furniture at available prices', specifically during sales seasons, indicating the possibility of good deals.
- Positive Sales Experience: One reviewer highlights the positive aspect of dealing with a real furniture store, as opposed to online sellers, and found it to be a much better option.
Why You Might Consider Alternatives
- Inconsistent Quality: Be aware that some reviews suggest that the furniture may not be as substantial as it appears, and that the company may not stand behind its products.
- Potential for Poor Shopping Experience (Specifically during Sales): The store's layout might get very crowded during sales like Black Friday, with narrow walkways that may not be accessible to all customers (wheelchair users, crutch users).
- Pricing Issues: During busy periods like Black Friday, be aware that pricing may be an issue. Many items may lack price tags, requiring you to check the website for prices or ask a staff member.
- Checkout Delays: During busy times, the number of open tills may be insufficient, leading to potential delays.
- Barcode Scanning Problems: Items with unreadable barcodes may cause checkout delays.
- Unclear Returns Policy: Be aware of potential return policies, such as only receiving 70% of the price of an item upon return. It is best to clarify this detail *before* purchase.
- Delivery Charges: There is a delivery charge, which some find expensive.
- Collection Restrictions: Collection of items may be limited to certain days of the week (e.g., Fridays).
- Costly Customer Service: Using the customer service number may involve extra charges.
- Staff Incidents: You may come across staff members like Tara who, as the reviews indicate, might provide an unacceptable level of service, or may get upset for no apparent reason. This is highly subjective and could be an isolated incident.
- Potential for Extra Costs: Be prepared for potentially extra charges, such as the need to purchase light bulbs separately for lamps.
