Shopping Guide: Domayne Bundall
Domayne Bundall: Your Shopping Guide
Why You Should Visit
- Extensive Product Range: You'll find a wide variety of furniture and homewares, including indoor and outdoor furniture, art, lamps, cushions, and décor. It’s a one-stop shop.
- Excellent Customer Service (Sometimes): Shoppers can expect knowledgeable and helpful staff, with some having been there for many years. Several staff members have been praised for exceptional service. Specifically, look out for Rick in bedding, Tanya (for appliances), Mahalia Simpson, and Thierry (for after-sales support). They're known for their great people skills and customer support.
- Helpful Delivery and Assembly Service: The store offers delivery and assembly services, which customers have highly recommended. The assembly staff have been described as fantastic and polite.
- Appliance Expertise: If you're in the market for appliances, Domayne Bundall can be a good choice. The store is frequently praised for their appliance selection. Staff, particularly Tanya, have been praised for being knowledgeable and helpful with appliances and their installations.
- Good Deals: Customers have reported finding excellent deals on appliances and furniture.
- Store Atmosphere and Quality: The store's layout is described as having a great range of products. Some customers appreciate the store's range being more up to date than competitors and its overall high-quality furniture and selection. The store has been described as welcoming and offering a good experience.
- Australian and Italian Made Options: You'll find a good selection of Australian-made and even Italian-made lounges.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that not all staff interactions will be positive. Some shoppers report not receiving any assistance from staff, while others have encountered rude behavior from managers, including when attempting to negotiate prices.
- Potential for Product Issues: Some customers have reported issues with products, like a coffee machine that malfunctioned.
- Challenging Returns: The store’s return policy may not be customer-friendly. Returns may be refused, especially for items considered "used," which may be frustrating.
- Online Purchase Issues: If purchasing online, the returns process can be inconvenient, especially if you have to travel to the store to exchange an item, and you may be expected to pay out of pocket for the exchange, even if the item is faulty.
- Delivery and Installation Problems: Be aware that the delivery and installation service may be flawed at times, with reports of wrong items being delivered and items arriving damaged.
- Price Negotiation Challenges: Some shoppers have found it difficult to negotiate prices, and certain staff members may react negatively to such requests.
