Shopping Guide: RDO Equipment - Darwin

A Shopper's Guide to This Business

Why You Should Visit

  • Speedy Parts Acquisition: If you need parts quickly, you'll find a potential solution here. One shopper was in and out in under 15 minutes thanks to helpful staff in the spare parts department.
  • Quick Service: The location offers quick service for certain repairs. A ride-on mower was diagnosed and fixed within 4 hours.
  • Product Knowledge: Shoppers can expect staff to explain the parts being purchased, ensuring they get the correct items. They also accommodate exchanges if needed.
  • Friendly and Helpful Staff: The majority of staff are described as friendly, helpful, and professional. Several reviews highlight positive interactions.
  • Isuzu Expertise: For Isuzu vehicles, you'll find a positive experience. Staff are friendly and knowledgeable with D-Max and MUX vehicles.

Why You Might Consider Alternatives

  • Inconsistent Service: Be aware that service quality can be inconsistent. There are accounts of poor service and significant wait times.
  • Poor Customer Service: You may encounter issues with staff in the front area, with reports of unhelpful and even rude behavior. One shopper had trouble paying and experienced yelling.
  • Potentially Expensive Parts: Although parts are available, they may not be the cheapest option. One shopper mentioned that the parts weren't cheap, even though they were in stock.
  • Warranty and Product Quality Concerns: There are negative experiences related to mower quality and warranty issues. There are mentions of buying damaged mowers and receiving poor service in relation to mower purchases.
  • Parts Availability Issues: You might experience problems with parts availability and ordering, which could impact your project timeline.
  • Service Quality Concerns: There have been reports of incomplete servicing with Isuzu vehicles, and a lack of post-service follow up on critical checks.
  • Lack of Product Knowledge (Potentially): Some reviews suggest that sales staff may not always have a strong understanding of the products. This could lead to less-than-ideal advice for shoppers.