Caulfield Industrial

Caulfields: An Informed Shopper's Guide

Based on the experiences shared, here's a guide to help you navigate your shopping at Caulfields.

Why You Should Visit

• Helpful and Friendly Staff: You'll consistently find the staff to be helpful and friendly, assisting you with your needs.
• Great Product Selection: The location offers a good selection of tools and power tools, including a wide range of accessories. You can find everything from nails to paint.
• Good Quality Products: Shoppers can expect to find good quality tools and accessories.
• Excellent Customer Service (Sometimes): For some, the service is brilliant. They handle issues promptly and provide full refunds when necessary. You can expect immediate action with online orders.
• Fast Delivery Service: The location offers a fast delivery service, with some customers receiving their online orders the next day.
• Online Ordering: Caulfields is a reliable source for online orders.
• Knowledgeable Staff: The staff seems well informed about their products.
• Convenient for Local Shopping: Consider shopping here instead of online to have your issues resolved immediately.
• Gift-Buying Assistance: You'll find staff willing to help you choose the perfect gift, even if you're not familiar with tools.
• Clean Store: The store is described as a lovely and clean environment.

Why You Might Consider Alternatives

• Potential for High Prices: Be aware that prices can be higher than other outlets, particularly compared to online retailers like Amazon. One review specifically cited screwdrivers being 33% more expensive than those found on Amazon.
• Price Transparency Issues: You might need to wait in line to get a price, as some items, like work pants, may not be priced.
• Poor Customer Service in Some Cases: Some shoppers reported terrible service, especially with product returns and repairs. In the case of faulty drills, replacements weren't honored, and the repair process was lengthy. Some found customer service dismissive of their concerns.
• Delivery Issues: Problems can arise with online orders, such as items arriving damaged due to poor packaging.
• Extended Repair Times: Some found repair times were excessively long.
• Inconsistent Communication: Expect challenges with communication after sales and repairs. Some customers reported not receiving calls back, or the location not fulfilling what was promised.
• Limited Opening Hours: Be aware that the opening hours are short. They only operate a half day on Saturdays.
• Queueing Issues: There may be a long wait time to be served. Additionally, the queueing system may be confusing, as the location may not have a clearly marked queue.
• Potential for Difficulties with Faulty Products: Problems with products may not be addressed to a customer’s satisfaction.
• Unsatisfactory Repair Services: Several customers reported the repairs were not up to their standards and could be easily fixed elsewhere.