Total Tools East Brisbane

Total Tools - Shopping Guide

Why You Should Visit

• Early Bird Advantage: You'll find the East Brisbane location is surprisingly accommodating. They've been known to open up to 10 minutes early, even before the official 6:30 AM opening, showing consideration for customers needing tools for urgent jobs.
• Exceptional Service: Shoppers can expect friendly and helpful staff. Several reviews highlight great service, and specifically, the East Brisbane team, including individuals like Joe and Robert, have been praised for going above and beyond. One instance mentioned a team member finding a solution for drilling through steel, saving a customer a considerable amount of money by offering an adapter instead of a new drill.
• Wide Product Range: The location offers a great selection of tools and equipment. The reviews suggest a broad inventory catering to diverse needs, from specific spanners and Allen keys to a range of power tools like sanders and drywall saws.
• Convenient Location: The East Brisbane store has a handy location, particularly noted for its proximity to the CBD.
• Potential for Great Deals: Shoppers can sometimes find good deals and favorable prices, as mentioned in reviews highlighting price competitiveness.
• Excellent Product Knowledge: Staff display strong product knowledge, evidenced by their ability to find the right tools to meet a customer's specific requirements.
• Efficient Assembly: The staff are capable of efficiently gathering items, even for urgent jobs.

Why You Might Consider Alternatives

• Pricey Products: Be aware that the selection, while good, can be a bit expensive. Consider this if price is a primary concern. Some shoppers have found better deals at local hardware stores.
• Inconsistent Online Order Fulfillment: Unfortunately, online orders from other Total Tools locations (Caloundra, for instance) might not be processed effectively and efficiently. Expect delays and potential confusion with stock availability if you're not purchasing at the East Brisbane location.
• Potentially Poor After-Sales Support: The experience with returns and warranty repairs could be problematic. Some customers have reported issues with damaged items and a lack of accountability from the store when tools are sent for repair. In some cases, the store has been reported to provide zero aftercare or wraparound support.
• Inconsistent Staff Interactions: While many reviews highlight helpful staff, there are instances of unhelpful and inattentive service. Some staff may be more focused on personal conversations than assisting customers.
• Lack of Responsiveness: Problems with a product can be challenging to resolve. Be mindful of the possibility of not receiving a response after initiating contact through calls or emails.
• Disorganized Staff: In one case, a shopper encountered disorganization and staff who were unable to provide efficient service.