Greenleaf Nurseries: Your Shopping Guide

Why You Should Visit

• Quality Plants and Impressive Packaging: You'll find plants that are generally of good quality, with some customers specifically mentioning being impressed by both the size and quality. The nursery takes great care in packaging to ensure plants arrive in excellent condition, even for larger trees.
• Variety and Availability: The location offers a large range of plant varieties, with some reviewers finding the specific plants they were looking for. They often have stock of plants that can be difficult to find elsewhere.
• Efficient Delivery: You can expect timely delivery. Some orders have been delivered within a couple of days, and some even the next day after ordering. The nursery utilizes couriers, with some deliveries being completed within 4 working days to destinations like Christchurch.
• Fair Pricing and Reasonable Shipping: The prices are considered fair, especially when compared to some garden centers, and shipping costs are seen as reasonable.
• Excellent Customer Service (Sometimes): You'll find staff, especially Daniel, who are helpful and provide excellent communication. They are responsive to inquiries and are dedicated to resolving issues, as evidenced by prompt and professional responses to customer concerns.
• Ease of Ordering: The website is easy to use, making it simple to find what you are looking for. Ordering online is straightforward, and you can expect plants in stock to be dispatched quickly.
• Well-Packaged Deliveries: Your plants will arrive well-packaged to prevent damage during transit. Trees, even large ones, are known to arrive in perfect condition.
• Positive Post-Purchase Support: When issues arise, staff are known to try to make amends, even when circumstances are outside of their control.

Why You Might Consider Alternatives

• Inconsistent Communication: Be aware that communication can be inconsistent. While some customers report excellent communication, others have experienced slow or no responses to emails and follow-ups. This can lead to delayed deliveries.
• Stock Availability Concerns: You may encounter issues with stock availability. Some customers have experienced significant delays and even order cancellations due to items being out of stock, even after placing and paying for their order. In some instances, you may not be informed of the situation until you follow up.
• Plant Quality Variability: Be prepared for the possibility of receiving plants that aren't thriving. While some customers report healthy plants, others have received plants in poor condition, such as those that are wilted, diseased, or appear to have been neglected.
• Potential Delays: You might experience slow delivery times. Some customers have waited weeks or even months for their orders to arrive.
• Inaccurate Website Information: The online information, especially the search results for specific plants may not always be accurate, it is wise to call ahead and check stock of plants.
• Communication Issues with Third Parties: While staff are generally good, be aware issues can occur where the courier company may impact the delivery of your plants.
• Poor Communication with Timber Orders Consider alternatives if you intend to order timber, and are not contacted for information on the finish of the product you are ordering.