Connon Nurseries

656 Robson Rd, Waterdown, ON L8B 1H1, Canada

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Shopping Guide: Connon Nurseries

Exceptional Customer Service: Shoppers can expect attentive and helpful staff, like Jane at the Waterdown store, who offer guidance on plant selection, placement, and overall care, especially helpful for those without a creative vision for their garden. Paul at the Connon Nurseries was also highly recommended for providing recommendations on species, quantity, size, spacing, and techniques.
Knowledgeable Staff: You'll find staff members like Bella and Janine (instructor of the Succulent Workshop), who are known for their expertise, attentiveness, and helpful instructions. Jess, the manager, is considered knowledgeable and friendly. Mia is also praised for her patience and quick email responses to beginner gardeners' questions.
Amazing Selection: The location offers a vast and amazing selection of plants. You'll find the stock to be healthy and hardy.
Competitive Pricing: While not always the cheapest option, the prices are considered reasonable, with some instances where items were more than 10% cheaper than competitors.
Hands-on Workshops: The location hosts workshops such as the "Know-and-Grow Succulent Workshop," which offers informative instruction, hands-on activities, and a well-maintained environment.
Helpful Staff at the End of the Day: Even close to closing time, the staff is willing to help, as demonstrated by a positive experience with cashier Nicole.

Inconsistent Product Quality: Some bulbs may fail to sprout, leading to dissatisfaction, especially when compared to the success of products purchased elsewhere.
Warranty Issues: Be aware that warranty policies can be misleading. For example, a tree purchased in October may only be covered by a "seasonal" warranty, ending at the end of the calendar year, rather than a one-year warranty. There is also a claim that the manager may not stand behind a tree that did not last one season.
Misleading Product Labeling: There's a reported incident of trees being mislabeled, with the actual trees planted growing wider than advertised, and a failure to rectify the issue despite communication attempts.
Poor Customer Service (in certain instances): Be aware that some customers have experienced being ignored and not having their concerns addressed, especially after a product issue. Also some customers felt they were treated as if they did not matter.
Unhelpful Staff: At certain locations, you may experience a lack of assistance, with staff appearing disengaged.
Limited Warranty Periods: Some trees may fall under Seasonal Policy, and depending on when the item was purchased, the warranty period can be very short.
High Pricing: While prices are reasonable, it's noted that this may not be the cheapest option for purchasing gardening supplies.