Heritage Nursery

A Shopper's Guide to Heritage Nursery

Based on my experiences, here’s what you should know before visiting Heritage Nursery.

Why You Should Visit

• Extensive Plant Selection: You'll find a vast array of plants, including unique varieties and those suited to the Canberra region. The nursery is known for its diverse range of plants and trees.
• Quality Plants: Shoppers can expect good quality plants, and some reviews suggest the quality is superior to larger retailers like Bunnings.
• Knowledgeable Staff: Many staff members demonstrate strong plant knowledge and are willing to offer helpful advice. The staff is often described as friendly and helpful.
• Excellent Customer Service (Sometimes): Several reviews highlight exceptional customer service, including personalized recommendations and assistance with plant selection. In some instances, staff have gone above and beyond, offering advice on care and even arranging same-day or prompt deliveries. I've seen staff offer assistance for landscaping, helping customers choose plants based on their specific needs.
• Helpful for Specific Needs: If you are looking for plants for a balcony, your front yard landscaping, or around a pool, you should be able to find assistance.
• Additional Amenities: The location offers a gift shop with a great product range and the staff is knowledgable and friendly. Also there is a coffee shop directly across the carpark, making it easy to spend more time browsing.
• Accessibility: Wide concrete paths are available, which are suitable for wheelchairs and walking aids.
• Good Value Plants: The location offers excellent plants at affordable prices.

Why You Might Consider Alternatives

• Price: Be aware that the prices may be slightly higher compared to some other nurseries.
• Inconsistent Customer Service: While many experiences are positive, be prepared for potential inconsistencies in service. Some staff may be dismissive or unhelpful, which can impact your overall experience.
• Delivery Issues: Be aware that while the nursery offers delivery, issues might arise. There have been instances of undelivered plants and defensive responses from staff when problems occur.
• After-Sales Service: There are documented problems with after-care support.
• Communication Challenges: The nursery lacks direct phone or email contact, making it impossible to check stock or leave a message. This is particularly inconvenient if you require information before visiting. This is especially true for customers looking to see if something is in stock.
• Payment Methods: They only accept card payments.
• Product Quality Concerns: While plant quality is generally good, there have been instances where plants haven't performed as expected, even after several years.
• Potential for Lying: In some cases, plants have not fruited.