Folia House Shopping Guide

Why You Should Visit

• Exceptional Plant Quality: You'll find plants in exceptional condition. Shoppers consistently report healthy, thriving plants, free of pests, and beautifully cared for. You can expect to find plants in 'good condition', 'cared for', and 'beautiful greens.'
• Wide and Interesting Selection: The location offers a broad range of plants, including both common and unique varieties. You'll find everything from cute plants and accessories to exotic options like magic beans and Venus fly traps.
• Competitive Pricing: Shoppers report reasonable and competitive prices. Keep an eye out for potential sales.
• Excellent Customer Service: The staff is consistently praised for being helpful, knowledgeable, and providing excellent customer service. You'll likely experience friendly and supportive interactions. Quynh is specifically mentioned for excellent communication.
• Knowledgeable Staff: Staff members are very knowledgeable about plants and offer helpful information on plant care.
• Convenient Location: Folia House is conveniently located at the iconic Queen Victoria Market (QVM) in Melbourne, making it easy to find.
• Efficient Online Ordering: The website is easy to navigate. You can check stock levels online before visiting. The 'click and collect' service is efficient and safe.
• Fast and Reliable Delivery: They offer delivery services. Orders arrive quickly, sometimes within a few days. Plants are consistently well-packaged for safe delivery.
• Considerate Staff: Staff members are attentive to plant quality. For instance, you might receive a partial refund or discount if a plant isn't in peak condition.
• Helpful Repotting Service: The staff offers repotting services.
• Plant Specifics: You can find specific plants like a Heliconia bihai, Thai constellation and Fiddle leaf figs.
• Positive Past Experiences: The business excels in providing superior products and services as noted in multiple examples.

Why You Might Consider Alternatives

• Limited Physical Store Access: While there's a physical location at QVM, much of the experience revolves around online ordering and delivery, which might not suit those preferring to browse in person.
• Location Limitations: The physical store is in Melbourne, and delivery services are likely centered there, meaning it may not be accessible to all shoppers.
• Variable Plant Size at Purchase: There may be some discrepancies on plant size. One customer received a fiddle leaf fig that was nearly their height, for $90 due to a slight condition. Others received smaller plants than expected.