Design Warehouse

Why You Should Visit

• Expect Quality Outdoor Furniture: Shoppers consistently praise the quality of Design Warehouse's outdoor furniture. You'll find pieces that last for years, with some customers still using items purchased 15 years ago, which are in "like brand new" condition. Styles are consistently described as elegant and timeless.
• Experience Excellent Customer Service (Sometimes): Several reviews highlight exceptional service. For example, one customer received a free replacement leg for their concrete table. Another customer reported swift replacement of a reclining chair that wasn't functioning properly. The delivery teams are often praised for their professionalism, communication, and care taken with the furniture. You can also expect end-to-end service with follow up through phone and email.
• Helpful and Knowledgeable Staff: The staff is frequently described as helpful, approachable, and knowledgeable, offering advice and insight to help you make the best choice. One review specifically mentions a helpful sales rep named Tommy.
• Easy to Arrange Delivery: Delivery arrangements are usually easy, and the movers are often described as phenomenal. The movers are often polite and professional, taking care not to damage property and reassembling furniture if needed.
• Variety of Products: The location offers a wide variety of products, with the selection and quality being great and easy to view both online and in person. Shoppers can find outdoor tables, bar leaners, seating, daybeds, and sun loungers.
• Swift Problem Resolution: If you have a problem with a product, there are instances of the company quickly rectifying the issue. For instance, a damaged seat was replaced within a week.
• Long-Term Customer Satisfaction: Many customers are repeat buyers, indicating a high level of satisfaction with both the product and the overall experience.

Why You Might Consider Alternatives

• Potential for Unhelpful Service: Be aware that negative customer service experiences have been reported. Some customers have encountered unhelpful staff when seeking solutions for moldy furniture or when attempting to change pick-up locations.
• Refusal to Refund: The company's policy is not to refund deposits but to issue a credit note. Therefore, you need to be careful with your money.
• Inconsistent Staff Behavior: Some reviews describe rude staff members, including a manager who was "not sincere" with his apology and a staff member who behaved in a way that felt disrespectful.
• Potential for Product Issues: You might encounter issues with product quality or advertising discrepancies. For example, one customer received a bench without cushions, contrary to the website's description. Another had furniture covered with black mold within a couple of months.
• Variable Discounting: The reviews suggest inconsistent discounting practices. Some customers reported being offered discounts, while others were denied discounts.
• Unpleasant Store Experience: One review details a negative experience, including a staff member coughing on customers and a lack of attentive service.
• Potential for Damage to Personal Property: There have been reports of employees behaving aggressively, such as throwing a full cup of hot coffee all over a customer's car.