Wicker Land Outdoor Patio Furniture

Wickerland Shopping Guide: An Informed Visitor's Perspective

Why You Should Visit

• Variety of Products: You'll find a wide selection, including patio furniture, wicker sets (like love seats and glider rockers), fire tables, Traeger smokers (and accessories), BBQ accessories, and Yeti cups. The location also sells Ratana furniture.
• Friendly and Helpful Staff: Shoppers can expect a generally positive experience with the staff. Multiple reviewers mention the staff is friendly, welcoming, and helpful, particularly in the sales and initial purchase phases. Staff are described as knowledgeable, honest, and great to deal with.
• Excellent for Traeger Enthusiasts: If you're in the market for a Traeger smoker, the store is a premium dealer with a great selection. Staff are knowledgeable about the products and can provide valuable assistance.
• Good Product Durability: Several reviewers were impressed with the durability of products, particularly wicker sets, which have withstood harsh weather conditions.
• Convenient Quote Process: If you're interested in Ratana furniture, you can receive a quote quickly, often within 24 hours.
• Positive Staff Interactions: Specific staff members like Maddy and Jim have received high praise for their service, suggestions, and responsiveness. John Plunkett-Radar stands out for exceptional customer service, even going above and beyond to help resolve issues with other retailers.
• In-Store Experience: The store is well laid out, offering shoppers ample variety, leading to an enjoyable experience. You can spend a couple of hours browsing the selection.
• Excellent After-Sales Service (in some cases): Some customers have reported outstanding after-sales service, with staff accommodating requests, even delivering products out of town on the same day the issue was raised.

Why You Might Consider Alternatives

• Inconsistent Customer Service After Purchase: Be aware that customer service quality can significantly decline after the sale. Issues with product defects, repairs, and communication breakdowns have been reported. Some customers have had difficulty getting issues resolved, experiencing long delays, unresponsive communication, and a lack of accountability. One customer had to wait three months to get a chair fixed.
• Problems with Order Fulfillment and Product Availability: Some customers have experienced significant delays and problems with order fulfillment. This includes issues with incomplete orders, missing parts, and unreliable timelines for receiving products, particularly regarding fire tables.
• Communication Issues: You may encounter problems with communication, including unresponsive emails and a reliance on a single, apparently unreliable, email address for all customer service inquiries.
• Potential for Disappointing Experiences with Custom Orders: If you're looking for cushions, particularly custom ones, this may not be the right place. The store might not be keen on selling cushions if they don’t come with the furniture.
• Inconsistent Service and Blame Game: In some cases, there has been evidence of a blame game among staff members and departments when issues arise, potentially leading to frustrating delays and lack of accountability.
• Compensation Concerns: Attempts to seek compensation for issues can be unsatisfactory, with minimal discounts offered for significant problems.
• Avoid Dealing with Kim for After-Sale Service: If you experience any product issues after purchasing, you may want to avoid dealing with Kim as customer service is not her focus.