The Big Mower

The Big Mower: A Shopper's Guide

Why You Should Visit

• You'll find knowledgeable staff: Several reviews highlight staff expertise, with mentions of individuals like Tim, Mark, Emmanuel, and Adam who provided helpful advice, service, and were able to answer questions about different products.
• The location offers excellent customer service: Shoppers can expect a friendly and obliging team, going out of their way to assist and keep customers happy, leading to positive experiences.
• You can get quick fixes: One review mentions a chainsaw issue resolved on the spot with simple tests, highlighting potential for immediate assistance.
• You'll find assistance with product selection: Staff like Mark are specifically mentioned as helpful in advising which mowers are best suited for your needs.
• The shop provides efficient service and reliable products: Some customers have used their products for years and they are still running smoothly.
• The location offers quality service for your equipment: One can expect 10/10 service for whipper snippers, with friendly and honest staff.
• Some staff show commitment to the customer: In some instances, service goes beyond expectations with the staff offering assistance and care to ensure customers are informed about the products.
• You might find your issue resolved quickly: The team can provide prompt services for broken equipment, one example includes resolving a drain machine issue, getting the customer back up and running the next day.
• After-sales support is available: The shop offers after-sales support. For example, one customer had a question regarding the service team, which was promptly solved.
• They offer great prices: The location is mentioned as having the best prices, as well as service.

Why You Might Consider Alternatives

• Be aware of potential warranty issues: Some customers experienced refusals of warranty claims and reported issues with product reliability.
• Consider potential service quality concerns: Some customers reported service issues, including parts not being cleaned or replaced as charged, and potential for the same part to fail soon after repairs.
• Service wait times can be long: One customer was told they could not look at a mower for 4 weeks and that it was outside 30 days.
• Part availability may be an issue: Some reviewers report a lack of parts in stock.
• Expect longer than expected repair times: One review indicates that the mechanics never fixed the issues correctly and eta's can easily be doubled or tripled.
• Questionable parts replacement and excessive bills: Some experienced high repair costs and suspected questionable parts replacements.
• Consider the location when deciding which shop to go to: Some reviewers indicate the absence of mechanics servicing the rural area in their Coolalinga store.
• Beware of unreliable products: Some shoppers faced major faults developing within a year of purchase, potentially impacting commercial operators' profits.