Shopping Guide: Your Expert's Take

Why You Should Visit

• Expect Competitive Prices: The location offers heavily discounted prices, particularly on larger equipment like mowers. You can often secure a great deal.
• Reliable Stock Availability: Unlike some competitors, this business typically has stock on hand, ready for immediate purchase. This is particularly convenient if you need equipment urgently.
• Friendly and Helpful Staff: Shoppers can expect a positive experience, with staff described as friendly, helpful, and professional. They are known for going the extra mile.
• Excellent Customer Service: Customer service is clearly a priority. You’ll find staff who are willing to explain how to use products and assist with various needs.
• Experienced and Knowledgeable Team: Staff like Dan have been in the industry for over a decade, indicating a wealth of knowledge about products and maintenance.
• Honest Dealings: You'll find staff willing to rectify pricing errors even if it benefits the customer, demonstrating a commitment to ethical practices.
• Positive Staff Interactions: Dealing with staff like Toby and Dan can make a significant difference. They are described as polite, thorough, and easy to work with.
• Handles Various Equipment Types: You'll find a range of equipment available, from mowers and generators to other maintenance supplies.
• Accommodating to Individual Needs: This is demonstrated by staff kindness and assistance for a 92-year-old.
• Great for Maintenance Business Owners: This location is a reliable source for parts, service, and equipment.

Why You Might Consider Alternatives

• Inconsistent Communication: Be aware that communication can be unreliable. Some shoppers have experienced issues with callbacks and receiving updates on orders.
• Potential for Delays on Orders: It's important to note that ordering parts can sometimes take longer than expected, and follow-up calls may be necessary.
• Potential for Poor Service Experiences: While many reviewers praise service, there have been negative experiences reported. Be aware of the potential for issues.
• Inconsistent Customer Service: Some reviewers mentioned feeling berated in store and receiving poor treatment.
• Inability to Provide Prices Promptly: Shoppers have experienced difficulty obtaining a price quote for a part and were told to send an email instead.
• Availability and responsiveness: You may need to allow extra time to purchase a mower, and staff could be busy.