Shopping Guide for Brisbane Mowers and Power Equipment

Why You Should Visit

• Helpful Staff: You'll find that some staff members are exceptionally helpful and knowledgeable. For example, Anthony provided excellent customer service and even filled the tank of a new Honda whipper snipper.
• Excellent Service: Some customers have had positive experiences with the staff. They've been described as "super helpful" and willing to assist with various inquiries. One customer mentioned a "fantastic" American staff member.
• Quick Service for Smaller Jobs: If you need a quick service, like a starter button replacement on a Victa mower, you might find the turnaround time impressive. One customer had their mower serviced and returned within a couple of hours for a low cost.
• Comprehensive Product Range: The location offers a variety of products. You'll find accessories and parts for both mowing and bike equipment.
• Efficient Online Assistance: If you're interstate, Jason and his team are noted for providing prompt and helpful service, even over the phone. They organized a lawn mower purchase for a customer and delivered it the next day, with set-up assistance provided for the recipient.

Why You Might Consider Alternatives

• Lack of Pricing: Be aware that many products might not have prices displayed. This can be frustrating, as you may need to seek staff assistance to make purchasing decisions.
• Limited Staff Availability: You might experience delays due to limited staff availability. You could be required to wait for assistance.
• Poor Customer Service Experiences: Some customers have reported some of the worst customer service experiences, including unresolved issues with defective products and unreturned calls.
• Defective Product Sales: Some customers have reported being sold defective products.
• Unreliable Repair/Service Quality: There are reports of repair and service work not being done correctly. Several customers have had to return equipment multiple times to address the same issues.
• Warranty Issues and Delays: If you need to use your warranty, you may encounter delays in getting a refund or repair. One customer waited 10 weeks for a resolution.
• Long Wait Times for Parts and Delivery: There have been reports of significant delays in receiving ordered items, such as ride-on mower catchers, with promised delivery dates repeatedly missed.
• Delayed or Non-Responsive Communication: Shoppers can expect delayed replies to online inquiries and unreturned phone calls, which may be particularly problematic when looking for information about purchasing new equipment.
• Unsatisfactory Repairs for Self-Propelled Mowers: One customer had repeated issues with their Honda mower, receiving a repair that didn't resolve the initial problem.
• Unclear Deposit and Warranty Issues: You should be aware that there may be issues with deposits and that warranty periods may be shorter than the manufacturer's recommendations.