Mower World: Your Shopping Guide

Why You Should Visit

• Extensive Product Range: You'll find a variety of gardening equipment, including lawnmowers (Masport and Husqvarna models available), ride-on mowers, leaf blowers, whipper snippers, chainsaws, and various other handy garden tools.
• Excellent Customer Service: Shoppers can expect top-notch service, with staff often going above and beyond to assist. Specific examples include:
  • Staff are willing to advocate for customers, even on warranty issues for products not originally purchased from them.
  • They offer genuine assistance, like offering to replace a faulty battery and providing a trailer for transporting equipment.
• Expert Staff & Knowledgeable Service: The location offers staff with genuine product knowledge, including a young woman with detailed Husqvarna chainsaw expertise. You can expect competent staff who offer honest advice.
• Reasonable Pricing & Value: Shoppers will find fair prices, with some customers describing the prices as "not ridiculously overpriced."
  • A full Masport lawnmower service with blade replacement costs $99.00, which is considered reasonable.
  • Parts, like a side impeller and a 3-bag system for a zero-turn mower, can be purchased at what is considered a low price ($1,500).
• Convenient Services: The location offers practical services to make your shopping experience easier:
  • They provide trade-ins for old lawnmowers.
  • New lawnmowers, like the Masport 1000 Series President, come assembled and filled with petrol and oil, ready for immediate use.
  • They have a parts department well-stocked with parts, meaning the parts you need are usually in stock.
• Warranty Assistance (sometimes): Although experiences vary, some staff members have helped customers successfully navigate warranty claims for products purchased elsewhere.
• Quick Turnaround: The location is capable of completing mower repairs in a timely fashion, such as within a week.

Why You Might Consider Alternatives

• Inconsistent Warranty Support: Be aware that some customers report difficulties claiming warranties on equipment purchased from the store.
• Potential for Poor Customer Interaction: Although many experiences are positive, there's the possibility of encountering staff with a condescending and arrogant attitude during warranty claims.