Grass Direct

Grass Direct Shopping Guide: An Insider's Perspective

Why You Should Visit

• Exceptional Customer Service: You'll frequently encounter highly praised, friendly, and patient staff. Specifically, Ryan is mentioned multiple times as providing outstanding service, offering great advice without pressure, and being knowledgeable. Other staff like Paul and James are also highlighted for their helpfulness and expertise.
• Knowledgeable and Helpful Staff: Shoppers can expect staff to be well-informed about the products and able to answer all queries. The reviews indicate the staff will take the time to explain costs and provide breakdowns.
• Wide Product Selection: The location offers a good product range, and one shopper found the perfect product in a 5-meter roll, showcasing a solution to avoid joins.
• Quality Products: You'll find high-quality products and a showroom that creates a positive shopping experience.
• Comfortable Shopping Experience: The store environment is described as having a good vibe, and shoppers are allowed to wander around comfortably without feeling pressured.
• Easy and Quick Transactions: The staff are known for their efficiency, with some customers reporting quick and easy transactions.
• Excellent Buying Experience: Several reviews highlight positive experiences from the initial inquiry through to purchase, focusing on the positive service and advice given.
• Good Prices: The reviews specifically mention good prices alongside the quality of products.
• Catering to Various Budgets: The store aims to cater to a range of budgets.
• Fast Delivery: One review indicates fast delivery is possible.

Why You Might Consider Alternatives

• Inconsistent Communication and Delivery Issues: Be aware that some customers have reported significant problems with order fulfillment. These include a lack of communication regarding delivery dates, missed delivery dates, and delays in receiving ordered products. One customer reported having to cancel a fitting due to repeated delays.
• Potential for Poor Service: While many reviews praise the customer service, there is an instance of rude behavior mentioned, where staff appeared inattentive. This suggests the customer service quality may not be consistently high.
• Lack of Proactive Contact: Shoppers should be prepared to proactively follow up on orders, as one review notes a lack of contact from the store concerning delayed deliveries.
• Ordering from the Glasgow Baird Street Store: There is a specific warning related to the Glasgow Baird Street store, indicating possible service issues and long delays on orders.