Freedom - Hobart

Shopping Guide: Freedom

As an experienced shopper, I've gathered insights from firsthand experiences and reviews to provide a comprehensive guide to Freedom. Here's what you can expect:

Why You Should Visit

• Quality Products: You'll find that Freedom offers a selection of furniture and home accessories with good quality, with several reviews mentioning "top notch quality" and "great design."
• Diverse Product Range: The location offers a variety of items, including lamps, sofa sets, chairs, tables, bathroom accessories, rugs, beds, draw tables, photo frames and entertainment units.
• Helpful and Knowledgeable Staff (At Least Sometimes): Shoppers can expect excellent service from some staff members. Specific employees like Gina from the Hobart store are repeatedly praised for their understanding of style, helpfulness, and going the extra mile to assist customers. Staff are described as "amazing," "sweet," and "fantastic."
• Specific Product Recommendation One reviewer specifically loved a lifestyle collection rug they purchased for its stunning quality.
• Potential for a Positive First Impression Several reviews highlight positive interactions with staff, indicating that initial in-store experiences can be quite pleasant, particularly with specific staff members.
• Good delivery experience One reviewer was impressed with the furniture delivery by Cameron and Perry, who were described as "legends."

Why You Might Consider Alternatives

• Delivery Issues and Delays: Be aware that many customers have reported significant problems with delivery times. Orders have been delayed for months, with some customers never receiving their orders at all. Some orders have been "lost."
• Unreliable Customer Service: You'll likely encounter challenges with customer service. There are numerous reports of unanswered emails, unreturned phone calls, and rude interactions when trying to resolve issues.
• Inconsistent Product Quality: Some reviews suggest that quality can vary. One customer received a lounge suite that sagged quickly and was described as poor quality. Additionally, the "leather" of the lounge was also questionable.
• Misleading Descriptions: Be aware that product descriptions may be inaccurate. A customer received a "leather" lounge that was mostly fabric, which was a disappointing surprise.
• Difficulty with Refunds and Returns: Expect potential difficulties with refunds, exchanges, and returns. One customer was denied a refund despite receiving a defective couch.
• Stock Availability Issues: You may encounter issues with items being out of stock. One reviewer was told there was a 22-week wait for a lounge chair. Another review mentioned display items not being for sale.
• Frustrating Voucher Experiences: Be cautious when using vouchers. One customer reported issues with a Freedom Rewards voucher, including it not working, and difficulty getting assistance from customer service to resolve the issue.
• Potential for Pricey Purchases One reviewer found the price of a lounge suite too expensive and was offered a lower price if they paid upfront for the suite.
• Store Closures Some reviews mentioned a store had shut down, making it impossible for customers to contact the store.
• Unreliable External Teams Some customers had to contact external teams which did not provide a positive experience.