Think Water Shopping Guide: An Informed Shopper's Perspective

Why You Should Visit

• Exceptional Staff Interactions: You'll find a team that is generally personable, polite, engaging, and extremely efficient. Specifically, interactions with Liam Taylor are often praised as "top notch." Others like Ben and Vee have also been noted for their helpfulness and knowledge.
• Expert Advice: Shoppers can expect to receive great advice regarding water-related projects. Staff are experienced and can offer guidance on selecting the right bits and pieces for your needs, particularly with irrigation systems.
• Helpful for Cyclone Recovery: The business has been commended for providing generous support to teams and homeowners during the Cyclone Gabrielle cleanup, indicating a willingness to go the extra mile.
• Wide Range of Water-Related Products: The store is a great resource for most things water-related.
• Excellent Products at Reasonable Prices: You can expect to find good quality products with a range of prices, with a number of reviewers mentioning positive experiences with the products.
• Prompt and Friendly Service: The location offers prompt and friendly service with a team willing to help.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that customer service can be inconsistent. One customer had a negative experience with a Grundfos pump failure, finding the store unsupportive in communicating with the manufacturer.
• Questionable Pricing and Hidden Fees: The location might charge fees that aren't disclosed upfront. One customer was charged $65 for test results that were initially indicated to be free. This customer also encountered a cost variance between $3100 and $3500 for potential solutions, suggesting pricing discrepancies.
• Unprofessional Communication: A customer reported receiving two advertising brochures instead of specific information regarding their water quality issue. This suggests a lack of thoroughness and personalized solutions.
• Negative Experiences with Specific Staff Members: A customer described a "hopeless woman" in the office who was unhelpful, even struggling with a catalogue. This indicates potential issues with staff competence.