Mitre 10 MEGA - Your Shopping Guide

Why You Should Visit

• Kid-Friendly Environment: You'll find this location welcoming for families, with dedicated areas to keep children entertained while you shop.
• Well-Stocked Plant Section: The location offers a well-organized and extensive plant section, ideal for both indoor and outdoor plant enthusiasts.
• Helpful and Knowledgeable Staff: Shoppers can expect consistently positive interactions with staff, with specific mentions of exceptional service in various departments.
  • Bathroom Vanity Advice: Patrick Smith is highlighted for outstanding helpfulness and knowledge in the bathroom vanity department.
  • Electrical Department: Azra in the Tauranga electrical department provided excellent customer service, demonstrating knowledge and a willingness to assist.
  • Power Tools: Gavin is mentioned for helpfulness in the power tools section.
  • Garden Centre: Several staff members in the garden centre (mentioned as 'garden area') provide exceptional service, are consistently helpful, and build a positive rapport with customers.
• Convenient Solutions for Purchases: The staff is proactive, offering to hold items at checkout if you need to browse another department, facilitating a seamless shopping experience.
• Quick and Efficient Issue Resolution: The staff shows a dedication to customer satisfaction. Returning items with missing parts is handled quickly, ensuring a positive outcome.
• Competitive Pricing: The lawnmower/tools department offers competitive pricing. A B & D corded pole chainsaw was purchased for $160, a better option than hiring a battery-operated one for $150 a day.
• Wide Range of Products: You'll find a massive selection of items for DIY projects, indoor and outdoor plant supplies, and more, ensuring you can find almost everything you need.
• Positive Click & Collect Experience: Rachel, in the click and collect area, provides excellent service and personalized interaction.
• Exceptional Post-Purchase Service: In the Garden Centre, if you accidentally leave an item behind, the staff promptly addresses the issue, even offering delivery and a small gift.
• Efficiency Even During Disruptions: The staff is prepared to handle unexpected situations, such as server outages, by keeping customers informed and providing assistance as best as they can.

Why You Might Consider Alternatives

• Inconsistent Service in the Kitchen Department (Tauranga):
  • The kitchen department has been critiqued for delayed service, lack of communication, and unhelpful assistance.
  • A customer was left without contact for several months after ordering half a kitchen, and the sales associate who initially handled the order had left the company.
  • The customer reported missing kickboards after an extended time.
• Potential for Stock Issues & Store Layout Problems:
  • Be aware that some aisles may be closed for restocking or other activities, potentially causing inconvenience.
  • You may experience forklift traffic while shopping.
• Negative Experiences with Security (Trade Yard):
  • There are reports of confrontational behavior from the security team in the trade yard, including unjustified questioning, threats, and potentially intimidating actions.
  • The security staff has been reported to single out customers, demanding receipts even after witnessing purchases being loaded into a car.
  • The security staff can make threats, such as calling authorities, for minor parking issues.