Shopping at This Location: A Visitor's Guide

Why You Should Visit

• Kitchens: You'll find a great selection of kitchens at competitive prices. An additional benefit is the service of having countertops cut to your specifications.
• Paint Department: This location offers a wide array of colors for both interior and exterior walls.
• Power Tools and Expert Advice: Shoppers can expect to receive knowledgeable guidance, especially from employees like Eric/Erik, the head of security, who provided detailed explanations of power tool pros and cons. This expert advice has led customers to make larger purchases.
• Lawn and Garden: This location is excellent for garden tools, especially for beginners, and offers a selection of indoor plants at reasonable prices. The staff appears to maintain the plants, which is a noted advantage.
• Bathroom and Kitchen Products: You'll find a lot of choices here, with a helpful staff ready to provide guidance and ideas. Expect reasonable prices and potential discounts on some items. The location is also wheelchair-friendly.
• Good Deals on Supplies: Shoppers can get good deals on general home renovation supplies.
• Customer Service Champions: Expect to be impressed by some of the staff, specifically Leeane, Dave, Chloe and Lyndsey. They go above and beyond, even helping locate receipts in their system and going the extra mile to resolve issues. You can also expect to receive a lesson in paint mixing if you have a bored little boy.
• Convenience Features: The store has "Ask for Help" buttons to easily find assistance and a donation box for books.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that your experience may vary greatly depending on the staff member. Some staff members have been noted to be unhelpful or even rude, with reports of lengthy waits for assistance or dismissive attitudes.
• Customer Service Issues at Tills: You may be directed to self-service checkouts even when other tills are empty, and you might encounter abrupt staff. There are complaints of lack of assistance with products that require special handling, such as paving bricks.
• Product Knowledge and Experience Concerns: Some staff members may lack product knowledge. Others may not seem interested in helping customers, while some simply need more experience.
• Inconsistent Services: While the website may advertise wood cutting services, it may not be available. Staff attitude may also be unhelpful when it comes to assisting with carrying products from the yard.
• Price Concerns: Be mindful of prices, as some shoppers have found prices to be higher than in local suppliers.