Shopping Guide: B&Q Galway
B&Q Shopping Guide: An Informed Shopper's Perspective
Why You Should Visit
- Kitchen Consultations: If you're planning a kitchen project, you might find a helpful consultant. Katarzyna, for example, is praised for her in-depth product knowledge and making the process easy.
- Helpful Staff: You'll find some staff members go above and beyond. For instance, Linda is noted for exceptional customer service, even coordinating product transfers between locations.
- Specific Staff to Seek Out: Look for staff members like John, who is praised for their helpfulness and professionalism, particularly in paint selection. Also China is a person to look for, if you have complex situation.
- Home Improvement Essentials: The location offers a range of tools and DIY supplies. Shoppers have found good deals on items like vacuums and lawnmowers.
- Efficient After-Sales Service: The store offers helpful after-sales customer service, as shown with Mr. Mathew's assistance.
- Large Store with Helpful Staff: The store itself is like a giant warehouse, but reportedly easy to navigate. You might find assistance from nice staff members, especially when seeking help.
- Loading Assistance: Expect help with loading boxes, as Kenneth was recognized for going "above and beyond."
Why You Might Consider Alternatives
- Inconsistent Stock Levels: Be aware that online stock information may not always reflect what's available in-store. Some shoppers have experienced items listed online as available being out of stock in the physical shop after a short travel time.
- Difficulty Finding Staff: You may encounter challenges locating staff for assistance. Some shoppers have noted a lack of visible staff on the floor, leading to potentially long waits.
- Poor Quality Products: The quality of certain products may be a concern. Shelving units are reported to be made from low-quality particle board with thin metal shelves. Door handles and grills/BBQs are also reported as being of mediocre or cheap quality.
- Slow Checkouts: You might face delays at the tills, with reports of slow processing times and issues with self-checkout systems.
- Limited Product Selection: The location may not offer a great selection of tools, hardware, and furniture. There is a general consensus that the selection can be poor.
- Unhelpful Staff (Sometimes): Not all staff interactions are positive. Some reviewers experienced unhelpful staff.
- High Prices: Expect potentially higher prices compared to alternative retailers. Some customers found prices to be significantly inflated.
- Poor Customer Service Experiences: Some shoppers have reported very poor customer service, including delivery issues with an abusive delivery man.
- Refund Issues: You might encounter problems with refunds. Some shoppers have experienced significant delays in obtaining a price for an item, potentially due to refund issues.
- Poor Trolley Availability: Flatbed trolleys may be difficult to locate, and staff may not provide adequate assistance in finding one.
- Website Issues: Navigating the website can be a pain with few search filters and problems with search function.
- Ethical Concerns: If you are against supporting Israel, you won't be able to purchase shed as they stock Keter products, made in Israel.
