Lenehans: A Shopper's Perspective

Why You Should Visit

• Wide Selection: You'll find a comprehensive range of products for home improvement, decorating, and repairs. This includes everything from electrical items and power tools to wood fixtures, homeware, and even fan options.
• Exceptional Customer Service: The location offers outstanding customer service, with several staff members consistently praised for their helpfulness and expertise.
• Helpful Staff: You can expect staff members like Monica and Maurice to provide excellent advice and assistance. A Vietnamese girl and an Irish African guy are mentioned specifically for their willingness to help, while a Filipino girl and another Irish African staff member were noted for assistance too.
• Knowledgeable Staff: You can expect a staff member to answer queries using the website to ensure you get the right items.
• Online Shopping Advantages: Lenehans boasts a strong online service, with fast delivery (often next day) and a hassle-free return policy if something isn’t right.
• Speedy Delivery: You'll find that if you order online, you can receive your items very quickly, with some shoppers reporting next-day delivery.
• Returns and Replacements: If you have an issue with a product (like a defective lightbulb), you can expect a quick and easy replacement.
• Friendly Staff: Shoppers frequently mention friendly staff with decades of experience ready to offer excellent advice.
• Repair Items: If you need anything to fix things in your home, you can most likely find it.
• Positive Experiences: Many customers highlight positive interactions with staff, including specific mentions of individuals who go above and beyond to assist customers.
• Trustworthy Local Shop: Lenehans is praised as an honest and trustworthy local hardware store.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that while many reviewers praise the staff, some report negative experiences. Some staff members can be unhelpful, dismissive, or even rude.
• Poor Staff Interactions: Some shoppers have encountered staff who are unwilling to help or lack listening skills, particularly staff at the back of the store.
• Potential for Rude Staff: You may encounter staff members who are rude or seem unwilling to assist, as experienced by one customer who visited close to closing time.
• Product Availability Issues: Some shoppers found that they couldn't find what they needed, even after multiple visits.
• Difficult Return Policies: Be aware that you might face resistance when attempting to return a faulty electrical device, even when citing EU legislation on warranty.
• Limited Help From Some Staff: Despite walking up to staff with the product, you may still not get help.