Shopping Guide: Home & Garden RONA / Merivale
Your Rona Shopping Guide
Why You Should Visit
- For Assistance with Online Orders: If you're experiencing issues with an online order, you might find helpful staff members who will take the time to assist, even if you're from out of province. Be aware that while some stores might be unhelpful, this location can potentially provide good customer service to resolve your issues.
- For Renovations and Projects: This location seems to have a positive relationship with contractors and has experience with full-scale home renovations. You'll find potentially excellent customer service and high-quality work, especially if you engage with partners like Village Decor. They're known for their hard-working and customer-focused installers. Expect projects to be completed with care, including installations of vinyl plank flooring, painting, and other home improvements.
- For Helpful Staff:
- Lumber Yard Assistance: You'll find staff like Harman who are willing to assist with loading large quantities of lumber onto your truck.
- Specific Department Support: Staff in specific departments, like plumbing, can provide helpful advice and even sketch out plans to guide your project. For example, Mike in plumbing.
- Cutting Service: Take advantage of the cutting service offered; they can make precise cuts on wood for your projects. Look for staff members like James in the Cutting Shop.
- Cashier Support: You can expect patient and helpful service at the cash register, as exemplified by Hiba, who is known for being patient and kind.
- Well-Stocked and Organized Store: Shoppers can expect a well-stocked store with an intuitive layout that facilitates easy navigation and product location.
- For Kitchen Design: If you are looking to get a dream kitchen, you can expect David to be helpful and creative with his suggestions.
Why You Might Consider Alternatives
- Curbside Pickup Challenges: Be aware that the curbside pickup process might be disorganized. You might experience long wait times without communication and a lack of coordination between staff. The system might be prone to delays and require proactive follow-up from your end.
- Gift Card Payment Limitations: You may not be able to use gift cards for online orders, and you might encounter inconsistent information about the process. Be prepared for potential issues when trying to use gift cards for online purchases or in-store refunds/rebills.
- Inconsistent Customer Service: While some staff members are helpful, experiences can vary widely. Be aware that you might encounter unhelpful staff, potentially leading to frustration, as mentioned in the review regarding paint and paint shaker, or the return policy.
- Return Policy Issues: The store may not always accept returns, even for unused items, and you could face unhelpful management that may deny returns. The review on the laundry sink is a great example of the issue.
- Inaccurate Pricing or Coupon Issues: Be cautious of the coupon terms and conditions. Ensure you are aware of the coupon limitations as you may be charged after taxes instead of before, which violates their own welcome coupon terms.
- Lumber Yard Inaccuracies: Be aware that staff in the lumber yard might provide inaccurate information or show you the wrong products. This can be frustrating if you have specific product requirements.
- Lack of Digital Receipts: Rona doesn't offer email receipts, which may cause problems with returns, like in the case of the push broom.
- Crappy Design/Faulty Products: The store sells some products with poor designs that won't last. For example, the broom with the faulty handle.