Shopping Guide: RONA Bois Idéal Inc.
Shopping Guide: Hardware Store
Why You Should Visit
- Convenient Location & Parking: The location offers a relatively small footprint compared to big box stores, making for quicker shopping. You'll also find the rare bonus of a few free parking spots in their private lot, a real perk in the downtown area.
- Good Selection for Builders: Shoppers can expect a decent supply of products, particularly appealing to contractors. You'll find the store well-stocked for specific trades.
- Quality Paint: If you're a painter, the primary paint line is Benjamin Moore contractor grade, a great quality paint at a reasonable price.
- Helpful Staff (Sometimes): You might encounter staff members who are knowledgeable and willing to help, especially when you need assistance finding items or seeking product advice. Some reviewers specifically highlight helpful staff.
- Cutting Services: The store offers services, such as cutting wood, even if you purchased the items elsewhere, and usually, the prices are reasonable.
- Kind Employees: There are staff members who are very kind and helpful.
Why You Might Consider Alternatives
- Inconsistent Service: Be aware that the customer service is highly variable. Some customers experience excellent service, while others encounter indifference, arrogance, or a lack of assistance.
- Poor Service Experience: Some customers report instances of no service at all, where staff fail to acknowledge or assist them, even when standing at counters for several minutes.
- Unhelpful Staff: Some employees have been noted as super unhelpful and making you feel like an inconvenience.
- Issues with Returns & Refunds: If you need to return an item, be cautious. There are reports of issues with honoring return policies, unresponsive management, and a lack of follow-through on resolving problems. Be aware that you may not receive the refund, replacement, or resolution you were promised. There may also be delays and made up stories, along with a non-working online refund system.
- Low-Quality Products: The location primarily carries cheap, low-quality products.
- Lack of Inventory Knowledge: Some customers feel that staff don't know where things are or how to advise on the best products.
- Potential for Rude Behavior: Some customers report experiencing condescending attitudes and disrespectful behavior from staff, particularly when seeking help or attempting to return an item.
- Cutting Service Issues: Despite offering cutting services, there have been reports of poor execution, leading to damaged materials and unhelpful management responses.
- Product Availability: While the store is well-stocked, there have been reports of not having what is needed.
