RONA+ Shopping Guide: An Informed Shopper's Perspective

Why You Should Visit

• Comprehensive Product Selection: You'll find a wide range of products across various departments, including lumber and building materials, household appliances (refrigerators, ovens, washers, dryers), plumbing and hardware, a paint and flooring department, and stylish lighting options. There’s also a large gardening center with both indoor and outdoor plant selections, soil, tools, and landscaping supplies.
• Excellent Customer Service Experience: Shoppers can expect friendly and helpful staff, particularly in the Paint & Flooring and Front End departments. Staff members like Troy, Ricky, Dishen, Tyler, and Matthew have been specifically praised for their knowledge, kindness, and willingness to go the extra mile, including assisting with heavy items like sand bags and coordinating complex projects like kitchen renovations.
• Organized and Well-Maintained Stores: The store locations are generally described as spacious, well-stocked, clean, and well-presented. The organized layout makes it easier to navigate and find what you need.
• Competitive Pricing: RONA+ is sometimes cheaper than competitors like Home Depot, especially on certain items.
• Specific Product Availability: The store often has specific and hard-to-find items, as seen in the availability of specific lawn fertilizers, weed killers, and odd-sized batteries.
• Convenient Amenities: The location offers amenities such as clean, well-maintained washrooms with handicap access and plenty of free parking spaces.
• Project Assistance: Some locations, like Signal Hill, can coordinate full-scale renovation projects, including installing kitchen lighting, cabinet refacing, and quartz countertops, complete with installation services.
• Garden Centre: The store locations, offer a large garden center.

Why You Might Consider Alternatives

• Inconsistent Labeling and Pricing: Be aware that some locations may have issues with price labels. You might find incorrect labels on items, or labels that haven’t been updated when prices change.
• Potential for Lazy Staff: Some reviews mention employees giving off a "lazy feeling", which can impact the shopping experience.
• Variable Staff Knowledge: One review highlighted a staff member in the tool section who lacked knowledge about tools or their location within the store.
• Customer Service Inconsistencies: While many reviews praise the staff, others highlight instances of unhelpful or dismissive staff, like the associate at the Contractor's entrance who refused to provide a single cut on an OSB panel board without a receipt, even when offering to pay for the service.
• Lumber Yard Limitations: Some locations may not offer a full lumber yard with a comprehensive selection, even though it may offer a lumber section.
• Waiting Times: Some shoppers experienced long waits for assistance, especially in the wood cutting section.