Rona+ Shopping Guide: An Informed Visitor's Perspective

Why You Should Visit

• Diverse Product Range: You'll find an "enormous" Rona+ with a wide variety of products.
• Helpful Staff (Sometimes): Experienced shoppers report interactions with knowledgeable and helpful staff members, particularly in specific departments. Johnathan in plumbing is noted for his expertise. In the garden center, Tessa and a young man provided a positive experience. A front staff member was noted as helpful and found flooring products.
• Potential for Price Matching: The store may offer price matching, potentially saving you both time and money.
• Generally Good Stock Levels: Many reviews highlight "good stock" of items.
• Relatively Quick Delivery (for some): One review mentions a very fast turnaround on deliveries, with a new item arriving within 24 hours.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that customer service experiences vary widely. Several reviews detail negative interactions, including unhelpful staff, rude behavior, and a lack of assistance. Online order issues also present customer service challenges.
• Potential for Product Availability Issues: Several reviews mention issues with product availability. Website inventory accuracy might be questionable, leading to disappointment when in-store, as well as products being out of stock or unavailable. Even when online, there have been similar experience.
• Checkout and Staffing Challenges: You may encounter self-checkout options, which some customers find undesirable. Some reviews suggest inadequate staffing, leading to difficulty finding assistance on the sales floor.
• Negative Online Order Experiences: Be aware of negative experiences with online orders, including cancellation and lack of resolution.
• Potential for Language Barriers and/or Rude Staff: Some staff members have been noted to be less than helpful and can be rude, as some reviews indicate.
• Issues with Returns and Exchanges: Several reviews report negative return and exchange experiences, including being blamed for open packages.
• Inconsistent Store Environment: The store might be untidy and unwelcoming.
• Online ordering issues: Be aware the staff on the phone during online order can be unhelpful and unconcerned
• Poor experience with specific staff members: The customer service representative Runo had a very poor exchange with one customer and was racist.