Shopping Guide: RONA+ Calgary (MacLeod)
A Shopper's Guide to RONA
Why You Should Visit
- For Special Events: You might find complimentary treats like cookies, warm coffee, and hot chocolate, and even receive free items like yellow buckets during promotional events.
- Helpful Staff (Sometimes): The store has staff who are praised for their friendliness and helpfulness, like those at the paint counter and the exchange counter (Patrick and Devinder). You might encounter exceptional service from individuals like Kevin, who is known to go "above and beyond" especially for contractors. Barry, in the plumbing section, has also provided excellent service to some customers.
- Competitive Pricing: The store is reported to have competitive prices, making it a good option for home renovation projects.
- Well-Organized Store: The store is generally well-organized with clear signage in the aisles.
Why You Might Consider Alternatives
- Inconsistent Customer Service:
- You might encounter staff who are unhelpful, condescending, dismissive, and unwilling to assist, especially in certain departments (e.g., screws, kitchen cabinets).
- Customer service might be non-existent, leading to difficulty resolving issues (e.g., obtaining receipts, processing returns)
- Some staff members display rudeness, impatience, and a general lack of customer service skills, and may make condescending comments.
- Problems with Returns:
- Be aware that the store seems to have restrictive return policies, even when accepting "open box" items.
- You might face issues with scanning receipts and experience resistance when requesting a return or refund.
- Issues with Receipt Retrieval:
- If you need a receipt from a previous purchase, you may have a difficult time obtaining it, even when the staff acknowledge the transaction and say they can get a receipt, and might have to make multiple visits to resolve the issue.
- Staff Knowledge and Helpfulness:
- Staff knowledge can be lacking in certain departments, such as plumbing, which might be frustrating if you lack specific product knowledge.
- You may find it difficult to find assistance in certain departments and experience long wait times for assistance.
- Management Issues:
- Be aware that some locations may have management issues, potentially leading to long wait times and the unavailability of needed assistance.
- Systemic Issues:
- If the systems are down or having issues you may find issues with processing transactions and may be required to wait a long time to process a refund.
