Rona Forestlawn: A Shopper's Perspective

Why You Should Visit

• Convenience is a key benefit: You'll find this location to be a convenient option, especially if it's near your home. It can be an easy alternative to other big-box stores.
• Expect Friendly Staff: Many shoppers report interacting with friendly staff, with some going above and beyond. For instance, staff members have been praised for helping to find items and retrieve them from the back. Sunny and Eric in the supply yard, and Thomas in Customer Service have received positive mentions.
• Good for New Homeowners: If you are a new homeowner, the staff's patience and willingness to listen to your needs is highly appreciated, offering guidance towards solutions.
• Well-Organized: Some shoppers have noted the store is well-organized.
• Good for Quick Purchases: When other stores lack open tills, this location can offer a more efficient checkout experience. For instance, a shopper was able to make a purchase quickly when another big-box store only had self-checkout options.
• Variety of Products: The store stocks a "little bit of everything," echoing the feel of a traditional hardware store.
• Helpful Delivery Staff: In some cases, the delivery service can be very good. The delivery staff can be considerate and careful with your order, making sure it is placed in the area where you wanted it.

Why You Might Consider Alternatives

• Customer Service Concerns: Be aware that customer service can be inconsistent. Some experiences describe a decline in service, with staff exhibiting unhelpfulness or inflexibility. For example, one shopper was denied assistance due to a fan blowing air toward the service desk and another was told “no” when requesting a reduction in fan speed.
• Policy Enforcement Issues: It seems that staff can be rigid on store policies. A shopper was denied an exchange of a craftsman tool, despite the posted policy not requiring a receipt.
• Delivery Issues: There are significant delivery service concerns. Shoppers should be wary of express delivery, as delays are common. Delays can involve the app constantly pushing back the delivery time. Some orders may not arrive at all, leading to wasted time and no compensation.
• Return Policies: Problems can arise when attempting returns, even with items bought from other Rona locations. A customer was refused a return and had a negative interaction with management when trying to rectify the situation.
• Lack of Help on the Floor: During your visit, you might experience difficulty finding staff to assist you. Some have noted a lack of staff, making it hard to get help.
• Potentially Rude Employees: Some employees might act rude or dismissive. Some employees have been reported to be rude
• Potential for Delivery Problems: If you request a call before delivery, there's no guarantee you'll get one. Some shoppers reported deliveries left in inconvenient locations, like a back alley, requiring extra effort on the shopper's part.
• Be wary of store hours: Some shoppers have stated that the employees may close up shop, even if the store hours state otherwise.