BBQ Shopping Guide: Insights from an Experienced Shopper

Why You Should Visit

• Knowledgeable and Enthusiastic Staff: You'll find staff like Andre who are knowledgeable about the products and enthusiastic about helping you find what you need.
• Excellent Problem-Solving: Some locations offer service that goes above and beyond the call of duty, providing excellent problem-solving capabilities.
• Potential for Exceptional Service (and Demonstrations): A store manager, Patrick, was able to turn a hesitant buyer into a happy customer by offering a demonstration of the BBQ, complete with cooking a steak. He showed confidence in the product and was willing to fully refund the purchase if the customer was not satisfied.
• Competitive Prices: Shoppers can expect good prices on high-quality products.
• Generally Quiet Shopping Experience: Many locations are quieter than other shops, which means you will receive more personal service.
• High-Quality Products and Wide Selection: You'll find they stock what you're looking for, every time.
• Genuine and Helpful Staff: You can expect to find staff who are genuinely helpful.
• Rectified Problems: Be aware that if problems arise, some stores will rectify the situation.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that service can be inconsistent. While some staff are helpful, others may be less attentive. Some shoppers have experienced a lack of assistance despite the store being empty.
• Potential for Product Defects: You might encounter issues like damaged products upon delivery, such as a table with a big dent or a BBQ with a dent.
• Inaccurate Deliveries: Be aware that you may receive the wrong cover for your BBQ or incomplete deliveries. Some deliveries may also take place in multiple parts, as opposed to one whole delivery.
• Poor Communication: Shoppers have reported poor communication, including delays in responding to inquiries and delayed order fulfillment.
• Stock Availability Issues: You might experience issues with products being out of stock, even if they are advertised as available. This can lead to disappointment and frustration.
• Long Wait Times for Customer Service: Some customers have reported very long wait times to get any sort of response to their complaints.
• Issues with Online Ordering: Online orders may experience significant delays and incomplete deliveries, with the possibility of receiving dribs and drabs of items without receiving your main product. You might also encounter a lack of information on the expected delivery date, leaving you frustrated.
• Potential for Incorrect Deliveries: You might receive incorrect products such as the wrong BBQ cover, which leads to additional inconvenience.
• Potential for Unfulfilled Promises: Be aware that the store may not follow through on promises of stock availability or delivery dates.
• Inability to Substitute: Shoppers may be told the store does not have an item in stock and refuses to substitute for a cheaper one.