Bunnings Shopping Guide

Why You Should Visit

• Warranty Assistance: You'll find some staff are very helpful with warranty issues. For example, one shopper reported a positive experience with a Ryobi chainsaw, where the staff member, Trevor, quickly investigated the issue and offered a replacement.
• Product Availability: The location offers a vast selection, indicated by the statement "You can find here everything what you need."
• Specific Product Example: Shoppers can expect to find specific items like adaptor sockets. One shopper found an adaptor socket for $20.
• Friendly and Helpful Staff (Sometimes): Some staff members are known for going above and beyond. Tash and Jett were commended for their exceptional customer service, particularly Jett, who went the extra mile to locate a specific product in stock. Kerry in special orders is another example of staff providing amazing service.
• Wide range of Products: Reviews suggest this is a 'huge place', implying a wide range of products for all your needs.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that customer service experiences vary significantly. Many reviews highlight consistently poor interactions, lack of staff assistance, and general apathy from staff.
• Staff Availability: You'll likely encounter issues with finding staff to assist you. Several reviews mention a lack of staff in various departments, leading to a frustrating shopping experience. For example, one shopper mentioned not seeing anyone in the garden department for 10 minutes.
• Poor Communication and Follow-Through: You may face issues of poor communication and lack of organization. One review mentioned a lack of forklift drivers and a subsequent failure to provide the product.
• Negative Staff Attitudes: Be prepared for potentially rude interactions. Some staff may be dismissive, talk down to customers, or make inappropriate comments. One shopper had a negative experience with an employee making a rude comment.
• Limited Product Knowledge: Be aware that staff may lack product knowledge, leading to difficulties getting your questions answered.
• Long Wait Times: Shoppers should expect long queue times, particularly on weekends. One review mentioned one till being open with approximately 20 customers queuing.
• Issues with Product Stock and Ordering: You could face issues obtaining some products and be unable to order specific items within the store. A reviewer reported being unable to find stock for a band saw blade and unable to place a special order.
• Difficulties with Ordering and Communication (Online/Phone): You may have difficulty contacting the store by phone or email. One review mentions unanswered phone calls and emails.
• Potentially High Prices: While offering a wide selection, prices may be a little high. One shopper mentioned an adaptor socket being $20.
• Uneven Service Based on Age: A shopper mentioned the lack of staff assistance, especially for older customers attempting to load heavy items, indicating an issue with staff support for some shoppers.