Mitre 10 Ponsonby: A Shopper's Guide

Why You Should Visit

• Exceptional Staff: You'll find a consistently friendly and helpful team. Staff members are known for being knowledgeable, approachable, and willing to assist with your projects. They often proactively offer help and guidance.
• Fast and Efficient Click-and-Collect: The store provides a quick and easy click-and-collect service, making it convenient to get your items.
• Well-Stocked, Despite Its Size: This isn't a mega-store, but it still carries a good selection of essential items for DIY, home improvement, and gardening. You should expect to find most of what a suburban DIYer needs.
• Focus on Plants and Outdoor Furniture: You'll find a selection of indoor plants and pots, useful for gardening.
• Convenient Location and Parking: The location offers plenty of parking spaces, and there's even an EV charging station provided by Jolt.
• Positive Experiences: Many shoppers report consistently awesome service and a pleasant shopping experience. Several customers have reported multiple positive experiences over a short time.
• Competitive Pricing and Promotions: You can anticipate competitive prices and regular promotions that add value.
• Local Feeling: It has a neighborhood store vibe, where you feel welcomed and valued as a customer.
• Paint Department Assistance: You can expect helpful assistance in the paint department, with staff able to offer advice and help match colors accurately.

Why You Might Consider Alternatives

• Traffic Congestion: Be aware that getting to the location on Richmond Road can be challenging, especially during peak hours due to heavy traffic.
• Small Store Size: While well-stocked, the store is not as large as some of the mega-stores. If you need a vast selection, you might look elsewhere.
• Past Customer Service Issues: A few reviews mention previous negative experiences.
• Inconsistent Checkout Experience: While many staff are praised, some checkout staff might not provide the best service, some reports of staff being distracted have been noted.
• Potential for Unwanted Attention: Be aware that you may experience staff approaching you frequently while you browse, which some customers may find intrusive.
• Past Accusations of Theft: There's a report of a customer being wrongly accused of theft. While this seems to be an isolated incident, be mindful of how you move around the store.