Mitre 10 MEGA Mt Wellington

Shopping Guide for Mitre 10

Why You Should Visit

• Convenience for Locals: If you're in the area, this store can be a handy option for your home and hardware needs, particularly if you are a local trade business.
• Generally Helpful Staff: Shoppers often report positive experiences with staff, noting friendliness, helpfulness, and knowledgeable advice, especially in locations like Mt Wellington. Staff members are noted to go the extra mile to assist customers with advice about tools, plants, or hardware products, including explaining product usage and precautions.
• Dog-Friendly Environment: The garden center and main shop (excluding the cafe) welcome dogs, making it a convenient option for pet owners.
• Positive Managerial Response: One shopper was impressed by the swift and helpful response of a store manager to a complaint, indicating a commitment to customer satisfaction.
• Variety of Products: You'll find a selection of home improvement items, including paints, kitchen furniture, shower supplies, flooring, and garden supplies, allowing for one-stop shopping.
• No Self-Checkouts: Unlike some competitors, this store does not use self-checkouts, which can be preferred by some shoppers.

Why You Might Consider Alternatives

• Inconsistent Staff Behavior: Be aware that some staff interactions might be uncomfortable. There have been reports of a specific staff member, described as a tall, slim Indian man with glasses, who makes some shoppers feel watched and treated with suspicion. This behavior has been described as inappropriate and unprofessional.
• Potential for Unsatisfactory Product Returns: Some experiences with product returns have been negative, including reports of rudeness, lack of apology, and delays. In one instance, a purchased item (a Karcher vacuum cleaner) was found to be defective and the return process was handled poorly, resulting in further inconvenience and humiliation.
• Product Issues and Misleading Signage: Exercise caution regarding specific products. Avoid buying tinted test pots as they can be more expensive than alternatives. Signage indicating tinted test pots may be poorly placed and hard to read.
• Cleanliness Concerns: Be aware that the area around the store may have litter problems, as the driveway to Marua Rd has been noted as having litter.
• Poor Order Fulfillment: There is a report of an instance where an item was incorrectly set aside, leading to wasted time, effort, and the item being sold out.
• Respirator Trial Limitations: If you need to purchase a respirator, be aware that the store may not allow you to try one on for size due to health concerns, which could result in purchasing the wrong size.
• Inattentive Staff Behavior: Be aware that some shoppers reported being overlooked or ignored by staff, particularly when staff attended to another customer before acknowledging their presence.