Mitre 10 MEGA Glenfield

Mitre 10 Shopping Guide

Why You Should Visit

• For DIY Enthusiasts & Professionals: You'll find a wide array of products, perfect for any project. The location offers a "mega" store experience, stocked with everything from tools and toolboxes to all sorts of construction supplies.
• Gardeners Rejoice: The garden section is described as "huge," so expect a great selection of plants and gardening supplies.
• Helpful Staff: Many experiences highlight staff who go the extra mile. You can expect assistance with finding items, testing if they fit, and providing solutions for specific needs (e.g., paint for galvanic corrosion). Some staff members are described as "awesome" and "legends" for their helpfulness and knowledge.
• Convenience & Amenities: The location offers an enormous parking lot, making access easy. Click & Collect is also available. Plus, you can enjoy a coffee and a treat at the Columbus Coffee cafe, a nice bonus to your shopping trip.
• Clean and Tidy: Some locations are known for being clean and well-stocked, creating a pleasant shopping experience.
• Potential for Dog-Friendly Shopping: Some branches allow dogs to shop with their owners, making it a convenient option for pet owners.
• Paint Department Expertise: The paint department boasts helpful and knowledgeable staff who can assist with your specific needs.
• Easy Navigation: The website is reported as being user-friendly for click-and-collect options.

Why You Might Consider Alternatives

• Membership Requirements & Price Hikes: Be aware that you may need a membership to avoid a price increase of around 20% on your purchases.
• Inconsistent Stock Availability: There may be instances where products listed as in-stock on the website are not actually available in the store.
• Customer Service Concerns: Some reviews mention instances of poor customer service, including warranty disputes and product failures shortly after purchase. Several incidents suggest product quality issues and a lack of support from staff when problems arise.
• Inconsistent Staff Attitudes: While some experiences highlight excellent staff, others report a lack of helpfulness or even grumpiness from staff members. Attitudes may also change, as evidenced by one reviewer who had a better experience in January than in December.
• Potential for Parking Issues: Be mindful that parking arrangements may shift based on operational needs, such as forklift use. You may find your car coned off and your windshield wiper lifted, which suggests a less-than-ideal experience.
• Website Review Moderation: There is a concern about website moderators not allowing truthful reviews of the products.
• Early Closures: Double-check the store hours, as there have been instances of stores closing earlier than advertised, forcing shoppers to go elsewhere.
• Dog Policy Inconsistencies: If you plan to shop with your dog, be prepared for potential issues regarding accidental messes. One reviewer encountered a situation where they were told off.