Outdoor Scene: A Shopper's Guide

Why You Should Visit

• Trendsetting Selection: You'll find a shop that's on-trend, stocking items you didn't know you needed. Expect new ideas and the latest stock regularly, particularly for garden items.
• Extensive Range: The location offers a wide selection. Shoppers can expect to find products for spectacular gardens, outdoor furniture, BBQs, and outdoor kitchens.
• Christmas Decorations: You'll find a great range of artificial Christmas trees and lights, suitable for both indoor and outdoor use.
• High-Quality Products: Shoppers can expect excellent quality, especially for items like balcony chairs, heaters, and umbrellas.
• Knowledgeable and Helpful Staff: You can expect friendly and knowledgeable staff who are willing to provide advice. In particular, look out for Martina, Vishant, John, Eamon, and Dorcas, all noted for their excellent customer service and expertise.
• Excellent Customer Service: The location offers exceptional customer service both pre and post-sale. Many reviewers highlight the proactive approach and responsiveness in resolving issues.
• Easy Ordering and Communication: Online ordering is straightforward, with great communication regarding your orders.
• Efficient Delivery and Assembly: You'll benefit from speedy delivery and easy assembly of products, such as balcony chairs.
• Bespoke Services: The business offers bespoke fitting services with excellent workmanship and adherence to timelines and budgets, particularly for larger installations like verandas.
• Problem Resolution: The team is known for quickly resolving issues. For example, one reviewer experienced a BBQ part issue, and it was promptly addressed with a replacement part.
• Flexibility and Understanding: Shoppers can expect flexibility, as demonstrated by the positive experience when a customer changed their tree order. Refunds are handled without hassle.
• Sale Opportunities: You can find items, like trees, at sale prices.

Why You Might Consider Alternatives

• Stock Availability Issues: Be aware that despite confirming availability, there is a risk of items being sold out upon collection. This was experienced by a shopper who traveled from a far distance.
• Potential for Damaged Goods Online: There's a possibility of receiving damaged goods when ordering online. Some reviewers reported not receiving a response to a claim about damaged goods.
• Inconsistent Delivery Communication: Be aware that if you are having an item delivered, you might not receive notifications from the courier, and your order may be left on your doorstep in adverse weather conditions.
• Response Time to Inquiries: If there is a busy period, the response time may be impacted. One shopper could not reach the store from abroad.