The Palm Centre: A Shopper's Guide

Why You Should Visit

• Exceptional Plant Quality: You'll find a wide selection of high-quality plants, shrubs, and trees, including tree ferns and palms, in excellent condition. Shoppers often highlight the health and vitality of the plants, with some describing them as "in excellent condition."
• Extensive Range: The location offers an incredible range of indoor and outdoor plants, including unusual and rare specimens. Expect to find a diverse selection to suit various needs and preferences.
• Reasonable Pricing: Prices are reported to be reasonable for the quality of plants offered. There are even mentions of finding bargains, such as a palm purchased on sale at a significantly reduced price.
• Knowledgeable and Helpful Staff: Talking to the staff is a benefit of shopping here. You'll have the opportunity to interact with staff who possess great plant knowledge and are happy to assist with selections.
• Excellent Customer Service (Mostly): Shoppers can expect responsive and fair customer care. The team is known to address issues without hesitation. There are experiences of the team going "above and beyond" to ensure customer satisfaction. You'll also find the customer service to be friendly and helpful.
• Fast and Well-Packaged Delivery: You can anticipate quick delivery, with orders arriving well-packaged, even on pallets for larger items. Plants are often described as healthy and well-cared for upon arrival.
• Wide Variety of Pots: The shop boasts an extraordinary range of plant pots, allowing you to find the perfect container for your new plants.
• Online Experience: The website is described as "very presentable" with good quality photographs.

Why You Might Consider Alternatives

• Inconsistent Online Plant Quality: Be aware that online orders sometimes arrive with plants in poor condition. Some plants have been received with dying leaves or dead sections, and there are reports of plants arriving in poor condition.
• Customer Service Issues (Rare): While most experiences highlight great customer service, some have experienced difficulty obtaining a response or a resolution to issues, especially regarding online orders.
• Shipping Costs: Be aware that shipping costs can be significant, particularly for larger plants or orders.
• Potential for Plant Damage: Phillyrea plants in one specific instance arrived in poor condition with dead leaves and root-bound roots.