Shopping Guide: The Range, Openshaw

The Range - Shopping Guide

The Range - Openshaw, Manchester: A Shopper's Guide

Why You Should Visit

  • A Diverse Range of Products: You'll find a vast selection, from home essentials to crafting supplies and last-minute gifts. The location offers everything you never knew you wanted.
  • Seasonal Specials: Christmas arrives early! Shoppers can expect a full Christmas range, including an extensive selection of Christmas trees, as demonstrated in the provided video. Halloween also has a dedicated range.
  • Reasonable Prices: The location is considered to have good prices, with items like picture frames and clocks available at a reasonable cost.
  • Friendly and Helpful Staff (Generally): Most shoppers have reported positive interactions, with staff being described as nice, polite, patient, and helpful. Specifically, Kyle and Jess have been highlighted for providing excellent customer service.
  • Clean and Accessible Store: The store is noted for being clean, and the ground floor location makes it easy to access for everyone. Electric stairs are also available to access all floors.
  • Convenient Amenities: Enjoy the added benefit of a cafe on the top floor, Iceland located on the ground floor, and free parking.
  • Well Located: The shop is close to other shops and bus stops.

Why You Might Consider Alternatives

  • Inconsistent Staff Quality: Be aware that, despite positive experiences, there have been instances of rude and unhelpful staff. One specific encounter included a refusal to check for an item's stock, resulting in a negative shopping experience.
  • Stock Issues: Items listed online may not always be in stock, potentially leading to wasted trips. One shopper experienced an online order cancellation despite the item still being available, followed by a better deal at ASDA.
  • Customer Service Woes: Phone service can be unreliable. Numerous attempts to contact the store via phone may go unanswered for hours. Also, experiences with the Customer Service team, via telephone, have been poor, with long wait times and dropped calls. The Zendesk help center is considered to be terrible.
  • Long Queue Times: Expect only one till working at a time.
  • Craft Section Concerns: The location might not be best for crafting supplies. The craft section is reportedly being moved further back, which could suggest that crafts are not as popular in this area.
  • Cafe Concerns: Though present, the "huge" cafe apparently lacks a certain quality.
  • Poor Management: A shopper commented that there is an issue with poor management.
  • Condescending Attitude: Some staff members are described as having a very condescending attitude.