House of Kojo: Your Shopping Guide

Why You Should Visit

• Expect Healthy, Thriving Plants: You'll find plants in excellent condition, often described as "extremely healthy." Several shoppers have noted the plants are pest-free.
• Well-Packaged Deliveries: The location offers exceptionally careful packaging, with plants arriving in perfect condition, and protected from damage during transit. Many shoppers are impressed with the packaging method, including appropriate watering for travels and soil security using blue roll.
• Fast and Reliable Shipping: Shoppers can expect relatively fast delivery, with some receiving their orders in just a day.
• Fantastic Plant Selection: The business carries a fabulous selection of plants, including unusual and sought-after varieties. New plants are added frequently.
• Great Customer Service: The staff provides quick and helpful customer service, with some staff members like Jess receiving specific praise for resolving delivery issues. They respond rapidly to messages and emails. They may even proactively contact you if they find an issue with an order and offer refunds or exchanges.
• Competitive Pricing: Prices are generally decent and affordable.
• Easy-to-Use Website: The website is user-friendly and a pleasure to use.
• Plant Passports: You'll receive plant passports with your order.
• Click and Collect with Responsive Support: The location offers click and collect options, and any issues with the pickup can be resolved through responsive customer service.

Why You Might Consider Alternatives

• Inconsistent Quality: Be aware that some recent orders have shown a decline in plant quality. Shoppers reported receiving plants with damaged leaves or pest infestations (mealybugs).
• Potential for Size Discrepancies: The size of the plants received may not always match the photographs online.
• Possible Issues with Returns and Refunds: Some shoppers have reported difficulties with the return process, including a refusal of a refund.
• Inconsistent Click and Collect Experience: While customer service is great in addressing issues, one shopper found the click and collect process in Leeds a bit tricky.
• Poor Quality Plants Sent: Sending incorrect plant pot sizes, plants dying after a few days, and messy delivery leaving you with a huge amount of plastic litter are all mentioned in reviews.
• Decline in Attention to Detail: Recent experiences suggest a potential decline in the attention to detail and care provided by the business.